ACCOUNT MANAGER

Veolia

Full-timemid€85,000-105,800/year

Job description

The Account Manager is at the forefront of innovation and sustainability, working closely with our customers to create advanced chemical treatment and equipment solutions for a wide array of industries. The Account Manager does far more than manage the sales lifecycle; they are a trusted technical advisor who develops a deep understanding of customer needs and delivers creative solutions for improving energy and water sustainability while optimizing customer profitability, productivity, and asset protection. A successful Account Manager demonstrates excellence in technical competency, customer service, account retention, commercial aptitude, business development, and leadership. Key Characteristics Exhibit technical curiosity, critical thinking, and superior problem-solving skills in chemical treatment applications and customer process operations ● Strong interpersonal and communication skills (both written and oral) to develop key. customer relationships that build mutual respect, as a trusted partner to our customers. ● Active listener, who uncover customer needs. ● Customer focused with the ability to generate and document customer value and provide service excellence. ● Effective time management in a fast paced, ever changing work environment. ● Ability to work independently in a self-directed manner. ● Inclusive and respectful team member, who contributes to the team’s success. ● Comfortable in industrial environments (working at heights, and in confined spaces). ● Ability to apply in-depth concepts and training to real world applications. ● Willingness to expand your comfort zones.Analyze, build and optimize chemical treatment programs for customer-specific applications. ● Write and communicate Technical Service Reports that analyze customer data (KPCs / KPIs), interpret results, explain deficiencies, and drive corrective actions and continuous improvement. ● Execute the Account Management Excellence Program i.e., Service Reports, Service Plans, Value Generation Plans, Business Reviews, Proof Not Promises (PnP) / Return on Environment (ROE), Special Studies, Inventory/Order Fulfillment at customer sites to generate value. ● Plan, execute, &amp; communicate Veolia’ Value Generation Plan to the customer through projects that drive water &amp; energy sustainability, improve asset protection, and drive out cost from our customer operations. ● Ensure account retention and mitigate/minimize lost business. ● Meet and exceed annual revenue targets and other key metrics around margin reviews, price escalations, profitability, contract management and commercial negotiations. ● Develop a regular sales rhythm that actively works the Veolia Sales Process to maintain a healthy funnel of prospects. ● Win (close) new, recurring, profitable competitive business to achieve consistent and predictable revenue and margin growth year over year. ● Work safely at all times: follow all EHS policies and procedures (Veolia &amp; Customer).Application Level - Ability to put into motion the knowledge, skills and abilities acquired ● Technical Excellence o Completion of all Technical Training modules, Product Application classes, and relevant Industry Specific Training o Application of this learning at the customer sites ● Account Management &amp; Customer Service Excellence o Account Management Excellence Program Training o Application of this training and field experience at the customer sites ● Commercial Excellence o Completion of commercial and negotiation training o Application of this training and experience at the customer sites ● Growth &amp; Business Development o Completion of commercial sales training o Apply Sales Process to grow revenue and margin year over year ● Leadership o Everyone has a sphere of influence that starts with leading yourself wellVeolia Values and Behaviors ● Embrace and apply the Veolia Values of Responsibility, Solidarity, Innovation, Customer Focus and Respect ● Exhibit and practice the 20 Key Behaviors that align to the Veolia ValuesCompensation: $85,000 to $105,800 Veolia Values and Behaviors ● Embrace and apply the Veolia Values of Responsibility, Solidarity, Innovation, Customer Focus and Respect ● Exhibit and practice the 20 Key Behaviors that align to the Veolia ValuesRequired ● Chemical water & process treatment experience ● Relevant industry experience ● Significant role in developing and presenting PnPs, VGPs, Business Reviews ● Sales process experience ● Valid Driver’s LicenseGoals and Objectives ● Achieve Revenue Ops Plan ● 100% Execution of Account Management Excellence Plan ● 2 PnP or ROE completed and presented to the customer ● 2 Business Reviews ● 2 VGPs ● 2 Special StudiesSIP Eligibility ● Yes Eligible for Account Assignments ● Yes Preferred (if applicable or entering into Account Management at Account Manager Level) ● Water & Process Chemical Treatment Experience ● Lab / Bench Testing Experience ● Industry Experience● Technical Sales Experience All your information will be kept confidential according to EEO guidelines.<div sr-tagline=""></div>As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.