CUSTOMER SUCCESS MANAGER

Job Title: Customer Success Manager – Audit Manager Location: Remote - Latin America Type of Contract: Contractor | Full-Time Salary Range: Market Rates Language Requirements: Professional English Our client is seeking a skilled Customer Success Manager with experience in healthcare claims, coding audits, or billing compliance to join their growing team. You will serve as the primary relationship owner for a portfolio of Audit Manager clients, driving product adoption, retention, and long-term customer success. Your work will directly impact client satisfaction, compliance outcomes, and the continued growth of their customer base. Key Responsibilities • Manage a portfolio of Audit Manager clients as the primary point of contact, ensuring a high-quality customer experience. • Drive proactive client engagement to increase product adoption, utilization, and long-term retention. • Leverage healthcare claims, coding audit, or billing expertise to guide clients through best practices and product workflows. • Monitor customer health metrics and proactively address engagement or satisfaction concerns before they become risks. • Identify expansion opportunities and collaborate with the Sales team while maintaining a customer success focus. • Partner with Finance to resolve payment issues, account escalations, and billing-related concerns. • Work closely with Product and Support teams to advocate for customer needs and contribute to continuous process improvements. Must-Have Qualifications • 2+ years of experience in Customer Success, Account Management, Client Services, or another customer-facing role. • Experience in healthcare claims, coding audits, healthcare billing, or related compliance functions. • Excellent relationship-building and communication skills with a customer-first approach. • Strong organizational skills with the ability to successfully manage a high-volume portfolio of accounts. • Goal-oriented mindset with a focus on customer retention and satisfaction. • Ability to collaborate effectively with cross-functional teams, including Finance, Product, Support, and Sales. • Bachelor's degree or equivalent professional experience. Preferred Qualifications • Experience working in a SaaS or subscription-based software environment. • Familiarity with healthcare compliance programs and auditing workflows. • Experience identifying customer growth opportunities while maintaining a consultative, customer-centric approach. About Our Client Our client provides a comprehensive healthcare compliance platform that helps healthcare organizations simplify regulatory requirements, improve visibility into compliance risks, and build defensible compliance programs. By combining purpose-built software with ongoing compliance expertise, they help organizations replace fragmented, manual processes with a connected and proactive approach to compliance.