VIRTUAL MEDICAL RECEPTIONIST / PATIENT CARE COORDINATOR BILINGUAL

We are seeking an experienced Virtual Medical Receptionist / Referral Coordinator to join our growing healthcare team. This is a fast-paced, patient-facing position requiring excellent communication, strong organizational skills, and previous experience supporting U.S. medical practices. The ideal candidate will be responsible for managing a high volume of inbound and outbound patient calls, coordinating referrals, scheduling appointments, verifying insurance eligibility, and ensuring patients receive timely follow-up throughout the scheduling process. Experience with eClinicalWorks (eCW) is highly preferred. Key Responsibilities • Answer and manage high-volume inbound and outbound patient calls. • Contact new referrals within 24–48 hours of receipt. • Schedule new patient appointments while meeting scheduling goals. • Confirm, reschedule, and cancel appointments as needed. • Verify insurance eligibility and benefits before appointments. • Manage referral workflows and ensure timely patient outreach. • Coordinate scheduling based on insurance requirements, including authorization timelines. • Maintain accurate patient documentation within eClinicalWorks (eCW). • Provide outstanding customer service while maintaining HIPAA compliance. • Collaborate with providers and office staff to optimize scheduling and patient flow. Success Metrics • Contact all new referrals within 24–48 hours . • Schedule 30+ new patients per month from approximately 40–50 monthly referrals . • Verify insurance eligibility accurately and in a timely manner. • Maintain excellent patient satisfaction through responsive communication and efficient scheduling. This is an excellent opportunity for a detail-oriented healthcare professional who enjoys working in a fast-paced environment and is passionate about delivering an exceptional patient experience. Qualifications • Minimum 2 years of experience as a Virtual Medical Receptionist, Medical Scheduler, or Patient Coordinator supporting U.S. healthcare practices. • Previous experience using eClinicalWorks (eCW) is strongly preferred. • Experience verifying insurance eligibility and understanding PPO and HMO plans. • Strong knowledge of referral management and appointment scheduling. • Excellent English communication skills (Spanish is a plus). • Ability to multitask in a fast-paced, high-volume environment. • Strong attention to detail and organizational skills. • Comfortable handling patient interactions with professionalism and empathy. Preferred Experience • Referral Coordination • Insurance Eligibility Verification • Appointment Scheduling • Patient Outreach • Medical Reception • Healthcare Customer Service Equipment Requirements • Dedicated, quiet home office suitable for HIPAA-compliant work. • Reliable high-speed internet connection. • Windows computer with dual monitors preferred. • Backup internet connection is highly preferred. Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 8 AM to 5 PM CST.