DENTAL VIRTUAL ASSISTANT (SPANISH- ENGLISH BILINGUAL)

Position Details • Job Title: Dental Virtual Assistant (Spanish- English Bilingual) • Position Type: Full Time • Work Schedule: 8:00 am to 5:00 pm Eastern Time Zone (EST) • Work Days: Monday to Friday • Salary: $6.00 – $8.00 per hour • Workplace: Remote Description About the Company Join a pediatric dental surgery practice in Florida dedicated to providing high-quality care for children. We are looking for a reliable and detail-oriented Medical Virtual Assistant to support our administrative operations and help deliver an excellent patient experience. Responsibilities Top Priorities • Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications. • Process dental and medical insurance pre-authorizations. • Upload and organize faxes and patient documents. Additional Responsibilities • Manage and update patient records in Oryx. • Verify dental and medical insurance eligibility including same-day eligibility checks • Prepare and send referral acknowledgment letters and emails. • Perform billing-related tasks. • Maintain accurate patient records and ensure HIPAA compliance. • Submit daily end-of-day activity reports. • Provide general administrative support as needed Experience • At least 1 year of experience in a dental or healthcare administrative role. Dental practice experience is highly preferred. • At least 1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification. • Experience using EMR/EHR systems. Experience with Oryx is a plus . • Clinical or healthcare experience (e.g., Nursing, Medical Assisting, Medical Billing, or similar) is an advantage. • HIPAA training or certification is a plus. Skills & Qualifications • Spanish-English bilingual skills are highly preferred. • Excellent customer service and patient communication skills. • Organized, detail-oriented, and reliable. • Able to work independently with minimal supervision. • Proficient with Google Workspace (Google Drive and Google Meet). Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.