MEDICAL VIRTUAL ASSISTANT

Job Title: Medical Virtual Assistant Type: Full-Time Work Hours: 8:00 AM - 5:00 PM EST, Monday - Sunday Please note that while the schedule is for Monday through Sunday, the actual specific time / days you will be scheduled to work may vary. Salary: $5 - $6 per hour Workplace: Remote Preferred Location: Philippines About the Company : We provide comprehensive care and all in one telehealth service Key Responsibilities: • Medical Receptionist : Manage patient interactions, coordinate appointments, and handle patient inquiries. • Patient Records Management : Oversee and maintain patient records with accuracy and confidentiality. • Medical Administration : Provide administrative support, including document preparation and organization, and manage communications (email and text). • Billing & Coding: Process claims, verify insurance, and code medical records accurately. • Provider Support : Assist healthcare professionals and coordinate with them for patient care. • Telehealth Management: Oversee telehealth platforms and manage virtual care. Qualifications: • Language Skills : Excellent English speaking skills; bilingual is a plus. • Technical Proficiency: Skilled in MS Office, Google Suite, and adaptable to evolving EMR systems (OrthoLive Proprietary EMR). • Experience: At least 1 year of extensive background in medical or healthcare environments. • Experience processing claims, insurance verification and coding of medical records. • Attributes: Energetic, positive attitude, proactive, detail-oriented, and capable of handling a fast-paced environment. • Virtual Presence: Must participate in virtual video conference rooms (e.g., Zoom or Google Meet) Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.