CASE MANAGER/CLIENT SUCCESS COORDINATOR

Position: Case Manager / Client Success Coordinator Working Hours: US Hours (9am-5pm EST) Location: Full-Time, Remote (South Africa) Salary: South African Rand (ZAR) The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care. Key Responsibilities: • Manage and maintain positive relationships with clients and families. • Address and resolve client concerns, escalations, and service-related issues. • Conduct root-cause analysis on client attrition and service challenges. • Coordinate communication between families, therapists, and internal teams. • Support client retention initiatives and engagement strategies. • Monitor client satisfaction and identify opportunities for service improvement. • Maintain accurate records and documentation of client interactions. • Collaborate with operational teams to ensure timely issue resolution. • Minimum of 2 years experience in case management, client success, or related healthcare coordination roles. • Strong communication and interpersonal skills to build rapport with clients and internal teams. • Excellent organizational skills with the ability to manage multiple cases simultaneously. • Detail-oriented and able to maintain accurate records and documentation. • Problem-solving mindset and ability to handle challenging situations with empathy. • Experience working remotely and managing tasks independently. • Familiarity with CRM and case management software preferred. • Comfortable working U.S. hours • Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.