SYSTEMS ADMINISTRATOR / IT SUPPORT ENGINEER

NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration, providing a unique opportunity for an ambitious IT professional to expand their infrastructure knowledge while maintaining strong customer engagement. The successful candidate will support a 500-user, multi-state organization operating across 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management, participate in infrastructure projects, and assist with maintaining a secure, reliable, and highly available IT environment. What Success Looks Like: • Consistently resolve Tier 2 support issues with minimal supervision. • Become a trusted escalation resource for IT Support Technicians. • Independently administer Microsoft 365 and Intune environments. • Participate in server, networking, and cybersecurity initiatives. • Contribute to automation and process improvement efforts. • Demonstrate ownership of IT systems, support outcomes, and assigned projects. • Improve documentation and operational maturity of the IT department. Essential Duties and Responsibilities: Advanced Technical Support (Approx. 40%): • Serve as the primary escalation point for complex Help Desk issues. • Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues. • Support highly technical engineering users and business professionals. • Manage incidents through resolution while maintaining excellent customer communication. • Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies. • Participate in after-hours support rotation as required. • Mentor Tier 1 technicians and provide technical guidance. Microsoft 365 & Identity Administration: • Administer Microsoft 365 E5 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot. • Support Entra ID and Hybrid Active Directory environments. • Manage user lifecycle activities including onboarding, transfers, and offboarding. • Maintain security groups, distribution lists, and access permissions. • Support Conditional Access, MFA, Self-Service Password Reset, and identity governance initiatives. • Assist with access reviews and compliance activities. Endpoint Management & Modern Workplace: • Administer Microsoft Intune and Windows Autopilot. • Manage Windows 11 device deployments and lifecycle management. • Support Android Enterprise and Apple Business Manager deployments. • Maintain compliance policies, configuration profiles, and security baselines. • Deploy and troubleshoot software using Intune and related management tools. • Manage operating system, driver, firmware, and BIOS updates. Infrastructure Administration (Approx. 30%): • Support Windows Server environments. • Assist with administration of Dell Hyper-V clusters. • Perform virtual machine provisioning, monitoring, and maintenance. • Support enterprise storage, server hardware, and backup systems. • Administer Active Directory, DNS, DHCP, Group Policy, and file services. • Monitor infrastructure health using enterprise monitoring platforms. • Assist with disaster recovery and business continuity initiatives. Security & Compliance: • Support Microsoft Defender, endpoint security, and threat remediation activities. • Assist with phishing investigations and response efforts using KnowBe4. • Maintain security baselines and patch compliance. • Participate in vulnerability remediation. • Assist with audits, policy reviews, and documentation efforts. • Support Zero Trust and cybersecurity maturity initiatives. Networking Support: • Troubleshoot DNS, DHCP, TCP/IP, wireless networking, VPN technologies, and Cisco networking infrastructure. • Support WAN connectivity between company locations. • Work with networking vendors and internal administrators on escalated issues. Automation & Process Improvement: • Develop PowerShell scripts to automate repetitive IT tasks. • Improve provisioning, onboarding, reporting, and administration processes. • Identify opportunities to improve service delivery. • Create and maintain technical documentation and SOPs. • Contribute to IT modernization initiatives. • 3-5 years of progressive IT experience • At least 2 years supporting Microsoft 365 environments • Experience in Tier 2 Help Desk, Systems Administration, or Infrastructure Support • Experience supporting hybrid workforces and remote users • Windows 10/11 and Microsoft 365 administration • Active Directory, Entra ID, Intune, and Autopilot • Exchange Online and Teams administration • SharePoint Online fundamentals • DNS/DHCP troubleshooting and Group Policy • PowerShell fundamentals and VPN technologies • Endpoint security administration • Strong customer service mindset with excellent written and verbal communication • Strong troubleshooting methodology with ability to prioritize competing demands • Self-motivated, accountable, and a continuous learner with strong technical curiosity Preferred Qualifications: • Microsoft 365 Administrator certification • AZ-900 or SC-900 certification • CompTIA Network+ or CompTIA Security+ • ITIL Foundation certification • Experience with Hyper-V and Dell server infrastructure • Cisco networking experience • Familiarity with Defender for Endpoint, CrowdStrike, or similar endpoint protection platforms • Experience with Freshservice or Zabbix Monitoring • Apple Business Manager and Android Enterprise experience • Microsoft Copilot and PowerShell automation experience • We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company. • Salary range: $2600 up to $3100 based on experience