CZECH SPEAKING PLAYER SUPPORT SPECIALIST FOR A GAMING ACCOUNT IN BULGARIA

Czech-Speaking Player Support Specialist for a Gaming Account About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers. We are currently seeking a Czech-Speaking Player Support Specialist to join a leading global Gaming Account based in Sofia, Bulgaria . If you're passionate about gaming, enjoy helping others, and thrive in a fast-paced, multicultural environment, this is the perfect opportunity to turn your language skills into an exciting international career. Responsibilities • Provide exceptional customer support to Czech-speaking players via phone, email, and live chat. • Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting. • Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy. • Escalate complex issues to the appropriate internal teams when necessary. • Accurately document customer interactions using CRM and ticketing systems. • Stay up to date with game updates, promotions, and platform policies. • Deliver an outstanding player experience that reflects the client's commitment to excellence. Requirements • Native or fluent Czech language skills. • Good command of English (written and spoken). • Excellent communication and interpersonal skills. • Passion for gaming and online entertainment. • Strong problem-solving abilities and attention to detail. • Ability to work in a fast-paced, customer-focused environment. • Previous customer service or technical support experience is an advantage but not required. • Comfortable using multiple computer applications simultaneously. • EU citizenship or legal authorisation to work in the EU. • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • More than fifty benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses • Financial support during relocation