WAREHOUSE MANAGER (3PL & REPLENISHMENT)

Location Fully Remote (Open to candidates based in South Africa, Egypt, the Philippines, and other locations with sufficient overlap with UK/US business hours) Reports To Logistics Team Leader Direct Reports Operational Assistant(s) – 3PL & Replenishment Markets Supported • United States • Canada • United Kingdom • Europe • Strategic input into future China-based centralised warehousing Role Overview We are seeking a highly analytical, commercially minded, and proactive Warehouse Manager to oversee the day-to-day performance of an international third-party logistics (3PL) network while driving strategic warehousing and inventory initiatives. This position combines operational warehouse management with commercial analysis, requiring the successful candidate to evaluate logistics solutions, identify cost-saving opportunities, optimise inventory performance, and provide data-driven recommendations to senior leadership. The ideal candidate will possess advanced Excel and Power BI skills and demonstrate practical experience using AI tools such as ChatGPT , Claude , or similar platforms to automate reporting, improve operational efficiencies, and streamline analytical processes. Key Responsibilities 3PL & Warehouse Management • Manage relationships with third-party logistics providers (3PLs) across the US, Canada, UK, and Europe. • Analyse, cost, and implement new 3PL partnerships in existing and new international markets. • Oversee warehouse inventory management, ensuring efficient storage layouts and picking processes. • Maintain inventory accuracy across all warehouse locations. • Ensure inventory systems are updated in real time. • Coordinate annual stock counts and investigate stock variances. • Work closely with Finance, warehouse partners, and auditors during stock reconciliation processes. • Develop, monitor, and improve warehouse KPIs. • Ensure all third-party logistics providers consistently meet agreed Service Level Agreements (SLAs). Fulfilment, Courier & Amazon Operations • Coordinate daily order fulfilment across international warehouses. • Ensure all customer orders are accurately prepared and dispatched by warehouse partners. • Select the most cost-effective courier solutions while maintaining required delivery timelines. • Recommend the most suitable fulfilment methods across: • Amazon FBA • Amazon FBM • Website Orders • eCommerce Platforms • Trade Customers • • Maintain working knowledge of Amazon Seller Central, Amazon FBA, Amazon FBM, and Amazon Global Logistics (AGL). • Support replenishment planning across Amazon fulfilment centres. Commercial Analysis & Strategic Projects • Develop and manage annual warehouse forecasts, including: • Inbound volumes • Outbound volumes • Storage requirements • Warehouse resource planning • • Manage peak season forecasting. • Evaluate the commercial viability of establishing a centralised international warehouse. • Assess global warehousing and distribution options. • Analyse shipping routes, freight costs, warehouse costs, and shipment timing. • Identify new warehouse and logistics opportunities. • Prepare business cases and strategic recommendations for senior management. • Reduce or eliminate port demurrage charges. • Lead investigations into damaged or faulty inventory and communicate findings to the Supply Chain team. Required Skills & Experience Essential • Minimum 3 years' experience managing international logistics and third-party warehouse operations. • Strong experience managing multiple 3PL partners. • Advanced Microsoft Excel skills, including: • Complex formulas • Pivot Tables • Data analysis • • Strong Power BI experience. • Excellent analytical and commercial decision-making abilities. • Experience preparing business cases and presenting recommendations to senior management. • Working knowledge of: • Amazon Seller Central • Amazon FBA • Amazon FBM • Amazon Global Logistics (AGL) • • Experience managing supplier relationships and monitoring SLA performance. • Excellent written and verbal communication skills. • Comfortable presenting operational data to senior stakeholders. • Highly organised with the ability to work independently in a fully remote environment. • Proven experience improving warehouse and inventory processes. • Practical experience using AI tools such as ChatGPT or Claude to automate reporting or improve operational workflows. Desirable • Experience using SAP ByDesign or another ERP system. • Previous people management experience. • Experience with China-origin international freight. • Understanding of customs procedures. • Experience managing courier accounts. • Experience evaluating fulfilment channels across: • Amazon FBA • Amazon FBM • Website fulfilment • eCommerce platforms • Trade distribution