REMOTE FRONT-OFFICE COORDINATOR

One remote coordinator who becomes your front office — handling calls, scheduling, intake, referral and authorization coordination, and the day-to-day admin that currently lands on you — so your clinical hours stay clinical. Job Responsibilities • Patient communication • Daytime inbound calls, messages, and patient questions • Scheduling • Managing the calendar across your therapists — cancellations, reschedules, new appointments, and mobile-visit logistics (home, gym, park, etc.) • Patient intake • New-patient onboarding, demographics, and insurance information gathering • Referral & authorization coordination • Supporting referrals and prior authorizations across Tricare, Medicare, Medicaid, and Blue Cross Blue Shield — supplying onboarding information to your biller and helping track authorizations • Ad hoc admin • Documentation requests, disability letters, chasing down newly registered Medicare numbers, and tasks you forward by email or message • US healthcare admin / front-office experience • Strong phone and written communication; comfortable owning a busy inbox and calendar • Inbound patient calls and scheduling across multiple therapists — cancellations, reschedules, mobile-visit logistics • New-patient intake — demographics and insurance information gathering • Referral and prior-authorization coordination exposure: Tricare, Medicare, Medicaid, BCBS (works alongside the client's biller, not replacing billing) • Ad hoc admin — documentation requests, disability letters, follow-ups • HIPAA-aligned before Day 1 — MFA, PHI handling, role-based access • Works inside the client's existing EHR and scheduling tools; hours set to client coverage needs (US daytime) Minimum Technical and Work Environment Requirements: • Internet Connection: • Primary internet connection with a minimum speed of 15 Mbps . • Backup internet connection with at least 10 Mbps . • Backup connection must be capable of supporting work during a power outage. • Primary Device: • Desktop or laptop equipped with at least: • Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor. • A minimum of 8 GB RAM . • Backup Device: • Must meet or exceed the performance of an Intel Core i3 processor. • Must be functional during power interruptions. • Peripherals and Workspace: • A functioning webcam . • A noise-canceling USB headset . • A quiet, dedicated home office space . • A smartphone for communication and verification purposes. • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.