CUSTOMER SUPPORT REPRESENTATIVES/STREAMING SERVICES - REMOTE

<p><strong>What we offer:</strong></p><ul><li>Pay incentives as well as monthly rewards &amp; recognition programs</li><li>Medical, dental and vision benefits&#xa0;</li><li>Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.</li><li>Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps</li><li>EAP &amp; Health and Wellness programs including a personal trainer&#xa0;dedicated to Sutherland</li></ul> <p>Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience</p><ul><li>Experience with streaming to include basic&#xa0;troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.&#xa0;</li><li>Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)</li><li>Technical support experience</li><li>Strong problem-diagnosis and problem-solving skills</li><li>Multi-tasking skills, with the ability to use several applications simultaneously</li><li>Experience working with CRM applications (preferred)<ul></ul></li></ul> <p><strong>We will provide all equipment, but to be successful when working from home, you must have the following:</strong></p><ul><li>Excellent Internet connectivity:<ul><li>Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!</li></ul></li></ul>