TECHNICAL CUSTOMER ENGINEER II

<p>Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.</p><p><b>Essential Job Duties and Responsibilities</b></p><ul><li><b>Provide technical, application, and trouble shooting support to the field.</b></li><li><b>Follow up the industrial and competitors’ technical development.</b></li><li><b>Conduct technical training internally &amp; externally with Product Business Unit teams.</b></li><li><b>Work closely with sales and marketing groups to achieve corporate sales goal in alignment with corporate strategy. Communicate &amp; feedback on customers’ requirements for new products.</b></li><li><b>Follow up the industrial and competitors’ technical development.</b></li><li><b>Routine management of technical affairs. </b></li><li><b>Prepare equipment for customer attended demonstration.</b></li><li><b>Support trade show and sales presentation.</b></li><li><b>Strengthen technical communication with parent companies and sister companies<br />Define testing plan or testing requirements with customer’s technical department or end user<br />Gather and tabulate technical data and invention of dispensing processes directly for new market.</b></li><li><b>Collect and analyze competitor’s technical data</b></li><li><b>Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&amp;D department</b></li><li><b>Write and present test reports to both internal and external customers with clear, concise data.</b></li><li><b>Participate and take on additional assignments and projects as required.</b></li></ul><p><b>Education and Experience</b></p><ul><li><b>College degree or above with Mechanism/Electronics major.</b></li><li><b>At least 7 years experience in R&amp;D in Engineer in SMT or Semiconductor or relevant industry, profound mechanic and electric knowledge<u>.</u> Fluid dispensing experience is preferred. working experience in MNC is preferred.</b></li></ul><p><b>Skills and Abilities</b></p><ul><li><b>Good at English in verbal.</b></li><li><b>Excellent interpersonal and communication skills.</b></li><li><b>Strong analytical and Computer Skills,</b></li><li><b>Out going, Mature; logical thinking and wide-mind, team work spirits;</b></li><li><b>Integrity, hard working, self-motivated, open-minded, strong sense of responsibility and accountability;</b></li></ul>