ACCOUNT MANAGER

Account Manager (Remote) Hours: 3pm - 11pm SA time About the Role We are seeking a proactive and customer-focused Account Manager to build and maintain strong client relationships while ensuring an exceptional customer experience. In this role, you will serve as the primary point of contact for a portfolio of clients, providing proactive support, resolving issues, and identifying opportunities to help clients maximize the value of our services. The ideal candidate is highly organized, tech-savvy, an excellent communicator, and able to manage multiple client accounts in a fast-paced environment. Key Responsibilities • Manage and grow relationships with an assigned portfolio of client accounts. • Serve as the primary point of contact for client inquiries and support. • Build trusted relationships with key stakeholders and decision-makers. • Conduct regular client check-ins to identify needs, address concerns, and provide proactive solutions. • Collaborate with internal teams to ensure client requests and projects are completed successfully. • Maintain accurate client records, account notes, and activity within CRM systems. • Monitor account health and ensure timely follow-up until issues are fully resolved. • Identify opportunities for account growth, renewals, and additional services. • Manage multiple client interactions while maintaining excellent attention to detail. • Deliver outstanding customer service with a client-first approach. Requirements • Minimum 1 year of experience in Account Management, Customer Success, Customer Service, or a related client-facing role. • Excellent verbal and written English communication skills. • Strong relationship-building and interpersonal skills. • Highly organized with exceptional time management and attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Strong problem-solving skills with a proactive mindset. • Tech-savvy with the ability to learn new software quickly. • Experience working with multiple CRM systems (such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Pipedrive, or similar). • Proficient in Microsoft Office and Google Workspace. • Experience in an MSP, technology, SaaS, or professional services environment is advantageous. What We're Looking For • Professional and client-focused attitude. • Self-motivated with the ability to work independently. • Strong follow-through and accountability. • Positive team player who enjoys collaborating across departments. • Passion for delivering exceptional customer experiences.