MENTAL HEALTH THROUGHPUT MANAGER

<p style="text-align:left"><span class="emphasis-3">It&#39;s fun to work in a company where people truly BELIEVE in what they&#39;re doing!</span></p><p style="text-align:inherit"></p><p style="text-align:left"><i>We&#39;re committed to bringing passion and customer focus to the business.</i></p><h2></h2><p style="text-align:inherit"></p><h2><b>Summary</b></h2>The Throughput Manager is responsible for overseeing and optimizing the end-to-end patient flow across Mental Health services, ensuring efficient movement of patients from initial referral and access through scheduling, treatment initiation, ongoing care coordination, and revenue cycle readiness. <br><br>This role provides operational leadership for intake, patient access, scheduling, provider capacity management, referral conversion, care coordination, billing throughput, and process improvement initiatives. The Throughput Manager partners closely with clinical, operational, and administrative leaders to maximize patient access, improve patient experience, increase provider utilization, reduce delays in care, and support organizational growth. <br><br>The Throughput Manager serves as a key operational leader responsible for identifying bottlenecks, implementing scalable workflows, and ensuring patients receive timely, high-quality care throughout their entire treatment journey.<h2></h2><p style="text-align:inherit"></p><h2><b>Description</b></h2><h2></h2><div><div><h1><span class="emphasis-3"><b>Essential Responsibilities</b> </span></h1><p></p></div><div><h2><span class="emphasis-3"><b>Leadership &amp; Team Management</b> </span></h2></div><div><ul><li><p><span><span>Directly supervise Intake Coordinators, Scheduling Specialists, Access Coordinators, and other operational support staff.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Recruit, onboard, train, and develop team members.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Conduct regular one-on-one meetings, coaching sessions, and performance evaluations.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Establish productivity, quality, and service expectations.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Develop staffing models and schedules to ensure adequate coverage.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Manage attendance, PTO approvals, and workforce planning.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Foster a culture of accountability, collaboration, and continuous improvement.</span></span><span> </span></p></li></ul></div><div><h2><span class="emphasis-3"><b>Patient Access &amp; Intake Management</b> </span></h2></div><div><ul><li><p><span><span>Oversee all patient intake and access workflows.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure<span> </span></span><span>timely</span><span><span> </span>response to referrals, inquiries, and appointment requests.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor and improve new patient conversion rates.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Reduce barriers to care and improve speed to first appointment.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Develop strategies to minimize appointment delays and improve patient experience.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Maintain waitlists and implement backfill strategies.</span></span><span> </span></p></li></ul></div><div><h2><span class="emphasis-3"><b>Throughput &amp; Capacity Management</b> </span></h2></div><div><ul><li><p><span><span>Monitor patient flow across the continuum of care.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Optimize</span><span><span> </span>provider schedules and template<span> </span></span><span>utilization</span><span>.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Forecast provider capacity and<span> </span></span><span>identify</span><span><span> </span>opportunities to increase access.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor visit completion rates, cancellations, no-shows, and rescheduling patterns.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Develop strategies to improve continuity of care and reduce patient leakage.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support service expansion planning and resource allocation.</span></span><span> </span></p></li></ul></div><div><h2><span class="emphasis-3"><b>Referral &amp; Care Coordination Management</b> </span></h2></div><div><ul><li><p><span><span>Oversee internal and external referral processes.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor referral aging and conversion metrics.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure seamless transitions between levels of care and services.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Collaborate with referral sources and internal stakeholders to improve access and patient retention.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure referral documentation and authorization requirements are<span> </span></span><span>completed timely</span><span>.</span></span><span> </span></p></li></ul></div><div><h2><span class="emphasis-3"><b>Revenue &amp; Operational Throughput</b> </span></h2></div><div><ul><li><p><span><span>Partner with Revenue Cycle teams to<span> </span></span><span>identify</span><span><span> </span>operational barriers<span> </span></span><span>impacting</span><span><span> </span>billing and claims submission.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor scheduling and registration accuracy to minimize claim denials.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support processes that improve charge capture and reduce delays in revenue realization.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Collaborate on workflow improvements that<span> </span></span><span>impact</span><span><span> </span>financial performance and patient access.</span></span><span> </span></p></li></ul></div><div><h2><span class="emphasis-3"><b>Operational Excellence &amp; Process Improvement</b> </span></h2></div></div><div><div><ul><li><p><span><span>Develop, standardize, and<span> </span></span><span>maintain</span><span><span> </span>operational workflows and SOPs.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Identify</span><span><span> </span>inefficiencies and implement process improvement initiatives.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Lead operational projects and system implementations.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Coordinate onboarding activities for new providers to ensure operational readiness.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support new program launches, market expansions, and strategic initiatives.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Utilize Lean principles and data-driven methodologies to improve throughput.</span></span><span> </span></p></li></ul></div><div><h2><span class="emphasis-3"><b>Data, Reporting &amp; Analytics</b> </span></h2></div><div><ul><li><p><span><span>Monitor key operational dashboards and KPIs.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Analyze trends related to patient access, provider utilization, conversion, throughput, and retention.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Develop weekly and monthly leadership reports.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Utilize Excel, business intelligence tools, and reporting platforms to<span> </span></span><span>identify</span><span><span> </span>opportunities for improvement.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Present operational findings and recommendations to leadership.</span></span><span> </span></p></li></ul></div><div><h2><span class="emphasis-3"><b>Quality &amp; Compliance</b> </span></h2></div><div><ul><li><p><span><span>Ensure compliance with HIPAA and organizational policies.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Monitor scheduling, registration, and documentation accuracy.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Conduct audits and implement corrective actions as needed.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensure payer, authorization, and credentialing requirements are met.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Support organizational quality improvement initiatives.</span></span></p></li></ul><p></p><p><span>Target Compensation - $70,000-80,000</span></p><p></p><p>​The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.</p></div></div><h2></h2><p style="text-align:inherit"></p><h2>Qualifications</h2><div><p><b><span>Required</span></b><span> </span></p></div><div><ul><li><p><span><span>Bilingual. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Bachelor&#39;s degree in Healthcare Administration</span><span>, Business Administration, Public Health, Psychology, or<span> </span></span><span>a related</span><span><span> </span>field (or equivalent experience). </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>3–5 years of healthcare operations or patient access experience. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>2&#43; years of leadership or supervisory experience. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience with<span> </span></span><span>mental</span><span><span> </span>health</span><span>.</span><span> </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong knowledge of scheduling workflows and patient access management. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Advanced<span> </span></span><span>proficiency</span><span><span> </span>in Microsoft Excel and reporting tools. </span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience with electronic health record (EHR) systems. </span></span><span> </span></p></li></ul></div><p style="text-align:inherit"></p><p style="text-align:left"><b>Compensation: </b></p>Compensation Dependent Upon Location and Experience<p></p><p></p><p>The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.</p><p style="text-align:inherit"></p><h2>EEO Statement</h2><p style="text-align:left"><span>PM Pediatric</span> Care<span> is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.</span></p>