CLIENT ONBOARDING SPECIALIST

THE ROLE You are the bridge between a customer signing and a customer succeeding. This is not a senior strategy seat. It is a hands-on, execution-focused role where you own the first 30-60-90 days of the customer journey — from kickoff through activation, early milestones, and first renewal signal. You work within an existing onboarding org, follow established playbooks, and improve them as you go. If you have a Sales background and are ready to stop closing and start delivering — this role was built for you. THE COMPANY A multi-8-figure ARR business with 200+ team members, bootstrapped and profitable. The company launches and scales information and software products on a marketing and sales engine refined across a dozen product launches and $100M+ in ad spend. This seat sits inside the onboarding org, dedicated to a fast-growing product line. Your job is to make sure customers who come in the door finish, renew, and refer. What You Actually Do • Own the customer journey from "paid" to "completing and renewing" • Run structured kickoff calls and keep customers moving through milestones • Spot early churn signals and execute saves before they escalate • Bridge what Sales promised to what delivery can actually deliver • Work within playbooks and flag what needs improving • Manage a small number of concurrent accounts with consistency and care • Communicate proactively — no customer should wonder what's happening next You Will Probably Not Fit If: • You need a slow ramp and lots of hand-holding before taking ownership • You measure success by tasks completed rather than outcomes delivered • You struggle to hold a direct, confident conversation with a frustrated client • You wait for direction rather than acting on what's in front of you What You Bring • 2–4 years in Sales, Customer Success, or Onboarding — with real client-facing ownership • Strong verbal communication — polished, warm, and direct on camera • Comfortable working async with a US/UK client base • Organised enough to manage multiple accounts without dropping anything • Coachable, hungry, and genuinely motivated by client outcomes Benefits • Independent Contractor Agreement • Competitive base salary + performance bonus tied to onboarding outcomes you own • Fully remote • Direct line to senior onboarding leadership • Growth track into broader CS or ops roles as the product line scales