SENIOR SUPPLY CHAIN MANAGER

Leadership & Team Management • Directly manage the Customer Service Manager, ensuring alignment between customer service, logistics, and supply chain operations. • Provide mentorship and oversight into customer order flow, distributor compliance, and daily reporting activities. • Develop and manage team KPIs for on-time delivery, order accuracy, and customer satisfaction. • Foster a culture of collaboration and accountability across logistics, customer service, production planning, and sales. Warehouse & 3PL Management • Oversee all third-party warehouse operations , including inventory accuracy, order processing, and adherence to temperature control requirements. • Conduct on-site audits and quarterly business reviews with warehouse and fulfillment partners. • Ensure effective cycle counting and annual physical inventory processes, reconciling discrepancies and maintaining ERP accuracy. • Track and report monthly warehouse expenses against budget; identify cost drivers and opportunities for savings. E-Commerce & Amazon Fulfillment • Manage logistics operations for e-commerce fulfillment (including direct-to-consumer and Amazon programs: FBA, FBM, and SFP). • Partner with the Customer Service Manager to monitor Amazon Vendor Central/Seller Central metrics such as OTIF, chargebacks, and inventory health. • Ensure packaging, storage, and shipping standards maintain product temperature and integrity. • Coordinate with marketing and operations for new product launches and seasonal demand surges. Freight & Transportation • Oversee all outbound temperature-controlled freight , including shipments to distributors, e-commerce centers, and direct customers. • Negotiate freight rates and contracts; maintain optimal balance between service quality and cost efficiency. • Monitor carrier performance, temperature compliance, and freight claims , implementing corrective actions when needed. • Analyze freight spend and identify network or mode optimization opportunities. Distributor & Retail Support • Utilize UNFI, KeHE, and other distributor reporting to monitor fill rates, OTIF performance, and chargebacks. • Partner with the Customer Service Manager to troubleshoot order delays, shortages, or compliance issues. • Work cross-functionally with Sales and Planning to address root causes of service failures and improve retailer performance metrics. Continuous Improvement & Strategy • Lead initiatives to enhance supply chain efficiency, cost performance, and data visibility . • Partner with IT and external consultants to improve ERP (NetSuite) and reporting functionality. • Support company goals around sustainability, packaging efficiency, and transportation carbon reduction . • Maintain knowledge of FSMA , temperature-controlled logistics , and food safety compliance standards. Qualifications • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field preferred; equivalent combination of relevant experience and education will be considered in lieu of a degree. • 5+ years of progressive experience in supply chain/logistics within a CPG, food, or beverage company (temperature-sensitive preferred). • Experience with US export to Canada or Mexico is a plus. • Proven leadership experience managing both logistics and customer service functions. • Expertise with 3PL operations , temperature-controlled freight , and distributor logistics (UNFI, KeHE, etc.). • Hands-on experience with ERP systems (NetSuite preferred) and warehouse management systems (WMS). • Familiarity with Amazon Vendor Central / Seller Central programs. • Strong analytical and financial acumen with experience managing departmental budgets. • Excellent communication, negotiation, and leadership skills. Why You’ll Love Working Here • Competitive salary • Annual performance bonus • Equity opportunity • Excellent medical, dental, and vision benefits • 401(k) • 3 weeks paid vacation + 14 paid holidays • Paid parental leave • Paid time off to volunteer • Wellness & technology stipends • Fun, entrepreneurial culture with room to make a real impact