CLINICAL ACCOUNT COORDINATOR, SOUTH BEND

<p style="text-align:left"><span><b><span>Passionate about precision medicine and advancing the healthcare industry?</span></b></span></p><p style="text-align:inherit"></p><p style="text-align:left"><span><span>Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus&#39; proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.</span></span></p><p style="text-align:inherit"></p><p><b>Candidate must reside near South Bend, Indiana. </b></p><p></p><p>The Clinical Account Coordinator role prioritizes customer service and entails cultivating and sustaining relationships with physicians and clinical staff to guarantee a superior Tempus experience. This position may necessitate travel between multiple accounts or full-time dedication to a single account. <b>Work hours are split between home and client sites.</b><br /><br /><br /><u><b>Customer Relationship Management</b></u></p><ul><li>Build and nurture relationships with physicians and clinical staff</li><li>Proactively solve problems and present solutions to customers</li></ul><div><br /><u><b>Daily Tasks</b></u></div><ul><li>Help clinical staff schedule blood draws and coordinate mobile phlebotomy appointments</li><li>Help clinical staff with Tempus ordering and requisition forms</li><li>Assist patients with the Tempus Financial Assistance Program application</li><li>Collaborate with on-site clinical staff to resolve customer service requests</li><li>Respond to customer inquiries</li><li>Monitor sample shipments between Tempus, client pathology, and partner facilitie</li></ul><div><br /><u><b>Weekly Tasks</b></u></div><ul><li>Manage kit stock and literature replenishment at accounts</li><li>Communicate frequently with sales and other external teams</li><li>Monitor account performance</li></ul><div><br /><u><b>Qualifications</b></u></div><ul><li>BS/BA degree required</li><li>Experience with Epic systems preferred</li><li>This role ensures that Tempus delivers excellent customer service and support to clinical partners, improving the overall customer experience and operational efficiency</li></ul><p></p><p style="text-align:inherit"></p><p style="text-align:left">We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. </p>