CLINICAL ACCOUNT COORDINATOR, BIG HORN BASIN

<p style="text-align:left"><span><b><span>Passionate about precision medicine and advancing the healthcare industry?</span></b></span></p><p style="text-align:inherit"></p><p style="text-align:left"><span><span>Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus&#39; proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.</span></span></p><p style="text-align:inherit"></p><p>The Clinical Account Coordinator — Phlebotomist is an on-site, client-embedded role responsible for performing blood specimen collection for Tempus patients at a customer location. This is a hands-on phlebotomy position: the majority of the day is spent drawing blood, ensuring specimen integrity, and coordinating collections with the on-site clinical team. The role also sustains a superior Tempus experience by supporting ordering, scheduling, and specimen logistics. This position may be dedicated full-time to a single account or support multiple accounts within a 20-mile radius.</p><p></p><p><u><b>Primary Responsibilities</b></u></p><p><i>Phlebotomy &amp; Specimen Collection</i></p><ul><li>Obtain blood specimens by performing venipunctures on Tempus patients, selecting the best collection method for each patient.</li><li>Maintain specimen integrity by using aseptic technique, following department</li><li>procedures, and observing isolation procedures.</li><li>Prepare, label, and package specimens for laboratory testing following Tempus and site protocols.</li><li>Track collected specimens by initialing, dating, and noting collection times, and by maintaining accurate daily collection logs.</li><li>Verify test orders by comparing patient information against requisition forms and EMR records; bring discrepancies to the attention of site personnel and resolve them before collection.</li><li>Verify patient identity prior to every draw and confirm the correct test requisition.</li><li>Maintain a safe, secure, and healthy work environment by following clinical standards and procedures and complying with federal, state, and local regulations.</li></ul><p></p><p><i>Collection Coordination &amp; Logistics</i></p><ul><li>Schedule blood draws and coordinate collection times with on-site clinic requirements, including mobile phlebotomy appointments where applicable.</li><li>Monitor sample shipments between Tempus, client pathology, and partner facilities; coordinate courier pickups and confirm chain of custody.</li><li>Update job status and specimen tracking information in Tempus systems in a timely manner.</li><li>Manage phlebotomy supply and kit stock at the account, ensuring collection materials and literature are replenished.</li></ul><p><i>Customer Support</i></p><ul><li>Assist clinical staff with Tempus ordering and requisition forms.</li><li>Collaborate with on-site clinical staff to resolve customer service requests and respond to patient and provider inquiries.</li><li>Support patients with the Tempus Financial Assistance Program application.</li><li>Build and nurture relationships with physicians and clinical staff to guarantee a superior Tempus experience.</li></ul><p></p><p><u><b>Qualifications</b></u></p><ul><li>High School Diploma or equivalent required; BS/BA degree or RN preferred.</li><li>Minimum of 2 years of phlebotomy experience required; oncology experience preferred.</li><li>National Phlebotomy Certification required or obtained per the requirements of the state of practice.</li><li>Demonstrated proficiency in venipuncture, aseptic technique, and specimen handling.</li><li>Experience with Epic or comparable EMR systems preferred.</li><li>Strong customer-service orientation and the ability to work independently in a client-embedded setting.</li></ul><p></p><p></p><p><b><u>Work Environment &amp; Physical Requirements</u></b></p><ul><li>On-site at a customer clinical location; scrubs, closed-toed shoes, and appropriate PPE (facemasks and gloves) required.</li><li>Work schedule is determined by clinic requirements; time may be split between client sites and home.</li><li>Requires standing for extended periods and the ability to lift and carry collection and shipping materials.</li><li>This role ensures that Tempus delivers safe, accurate specimen collection and excellent support to our clinical partners, improving the overall patient experience and operational efficiency.</li></ul><p style="text-align:inherit"></p><p style="text-align:left">We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. </p>