TIER 1 SUPPORT TECHNICIAN

Position Summary The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms. Responsibilities • Configure, deploy, and install Windows desktop and laptop workstations. • Perform workstation replacements, upgrades, and migrations. • Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications. • Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains. • Install and configure business software and peripherals. • Document work performed and maintain accurate client records. • Utilize ConnectWise Manage. • Use NinjaOne (Ninja RMM). • Troubleshoot basic Windows, networking, and Microsoft 365 issues. • Provide professional onsite and remote customer support. • Escalate complex issues. • Follow SOPs. Required Qualifications • Minimum 1 year of experience working for an MSP. • Experience with ConnectWise Manage preferred. • Experience with NinjaOne (Ninja RMM) preferred. • Proficient with Microsoft 365. • Knowledge of Windows 11. • Familiarity with Active Directory and Microsoft Entra ID. • Basic networking knowledge. • Excellent customer service. Benefits • Health Care Plans (Medical, Dental & Vision) • Retirement Plan and Matching (Simple IRA) • Paid Time Off (Vacation, Sick, and Public Holidays) • Full-Remote Work from Home