DUTCH SPEAKING SERVICE DESK ANALYST LVL. 1

• Shift allowances, travel support, and monthly cafeteria package after probation. • Private healthcare coverage, including medical discounts and eyewear support. • Modern office equipped with a free gym, relaxation zones, terraces, and AYCM card access. • Access to internal training programs and learning platforms. • International community with active hobby clubs and corporate events Organisation/Department Are you fluent in Dutch and love solving technical problems? Looking to build a career in a stable, globally recognized tech environment where your professional growth is genuinely supported? Our partner, a leading multinational IT service enterprise and one of Hungary’s largest, most established international service centers, is currently looking for a Dutch Speaking IT Service Desk Analyst (Level 1). Based in a modern facility, our client represents a globally recognized organization with an exceptionally stable background and an inclusive culture. Joining this team means becoming part of an international environment, where employee development, innovation, and long-term stability are truly valued Job description • Act as the primary point of contact for international clients requiring assistance with corporate IT systems and services. • Provide remote technical troubleshooting and handle customer inquiries via phone, email, and chat in Dutch. • Diagnose issues related to software applications, hardware, and general network connectivity to ensure quick and effective solutions. • Take full ownership of incoming client requests, guiding customers through step-by-step solutions to maintain high satisfaction. • Collaborate with higher-level support teams when complex technical escalation is required. Requirements • Completed secondary education (a university degree is an advantage). • Fluent French and a good command of English. • Valid legal right to work in Hungary. • Flexibility to work 40 hours per week in rotating shifts. • Previous experience in a Service Desk, Help Desk, or Customer Support role is an advantage. • Basic troubleshooting skills in Windows environments, Office 365, and general networking concepts. Information vanda.vituska@randstad.hu