FIELD SERVICE ENGINEER II (LCMS) - MD/DC

<p style="text-align:left"><u><b>Work Schedule</b></u></p>Standard (Mon-Fri)<p style="text-align:inherit"></p><p style="text-align:left"><u><b>Environmental Conditions</b></u></p>Laboratory Setting<p style="text-align:inherit"></p><p style="text-align:left"><b><u>Job Description</u></b></p><p style="text-align:inherit"></p><p>When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&amp;D in the industry, we give our people the resources and chances to create significant contributions to the world.</p><p></p><p><b>How You Will Make an Impact</b></p><p>Field Service Engineers play a key role in delivering field service support and managing customer relationships, handling installation, repairs, preventative maintenance, and instrument qualification. They provide hands-on technical support and work closely with customers to ensure equipment performance, efficiency, and a positive customer experience.</p><p></p><p><b>Location</b></p><p>This is a remote role based in Maryland/DC region and will require up to 75% travel within the designated territory.  Please note that relocation assistance is not provided. </p><p></p><p><b>Key Responsibilities</b></p><ul><li>Carry out installation, preventative maintenance, repair support, and training of <a href="https://www.thermofisher.com/us/en/home/industrial/chromatography.html" target="_blank"><b>Chromatography</b></a> and <a href="https://www.thermofisher.com/us/en/home/industrial/mass-spectrometry.html" target="_blank"><b>Mass Spectrometry</b></a> product in a professional, reliable, and customer-orientated manner</li><li>Responsibility for meeting customer SLA and internal KPI objectives</li><li>Ensuring customer satisfaction in all aspects of services provided</li><li>Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness</li><li>Assist the Commercial Team with technical information, training, and demonstrations</li><li>Accurately document field service activities, including installation report and service work report, and submit timely through the required system</li></ul><p></p><p><b>Keys to Success</b></p><p><b>Education</b></p><p>Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent and 2&#43; years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments or Advanced degree with relevant experience</p><p></p><p><b>Experience, Knowledge, Skills, Abilities</b></p><ul><li>Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level</li><li>Ability to read and interpret technical documentation and schematics</li><li>Experience with ultra-high vacuum systems and high voltage equipment preferred</li><li>Experience documenting service activities and preparing detailed reports</li><li>Ability to effectively train and support customers with equipment operation</li><li>Adherence to safety protocols and quality standards</li><li>Demonstrated success in meeting customer satisfaction goals</li><li>Excellent customer service and communication skills, both written and verbal</li><li>Strong organizational and time management capabilities</li><li>Strong problem-solving abilities and capacity to work independently</li><li>Proficiency with Microsoft Office suite and service management software</li><li>Physical ability to lift up to 50 lbs. and work in various laboratory environments</li></ul><p></p><p><b>Other</b></p><ul><li>Must be legally authorized to work in the United States without sponsorship now or in the future</li><li>Must be able to pass a comprehensive background check and drug screen</li></ul><p style="text-align:inherit"></p><p style="text-align:left"><u><b>Compensation and Benefits</b></u></p>The hourly pay range estimated for this position based in Maryland is $31.73–$42.31.<p style="text-align:inherit"></p><p style="text-align:left">This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:</p><ul><li><p style="text-align:left"><span>A choice of national medical and dental plans, and a national vision plan, including health incentive programs</span></p></li><li><p style="text-align:left"><span>Employee assistance and family support programs, including commuter benefits and tuition reimbursement</span></p></li><li><p style="text-align:left"><span>At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</span></p></li><li><p style="text-align:left"><span>Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</span></p></li><li><p style="text-align:left"><span>Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount</span></p></li></ul><p style="text-align:inherit"></p><p style="text-align:left"><span>For more information on our benefits, please visit: </span> <a href="https://jobs.thermofisher.com/global/en/total-rewards" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WKM0">https://jobs.thermofisher.com/global/en/total-rewards</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></a></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p></p><p></p><p></p>