DATA QUALITY & SERVICE MANAGEMENT ANALYST

ROLE SUMMARY We are seeking a Data Quality & Service Management Analyst to support data cleansing, validation, and analysis activities within a service management environment. The role will focus on improving data accuracy, consistency, and governance within the ServiceNow platform. KEY RESPONSIBILITIES • Perform data cleansing and validation activities to ensure data accuracy and completeness. • Analyse datasets to identify inconsistencies, duplicates, and data quality gaps. • Support data quality reviews and ongoing data remediation efforts. • Assist with core review and gap analysis activities within the service management platform. • Update and maintain records in ServiceNow (or equivalent system). • Work with stakeholders to improve data standards and governance practices. • Document findings and provide recommendations for data improvements. MINIMUM REQUIREMENTS • Matric and a Tertiary qualification. • Proven experience in data cleansing, validation, and analysis. • Hands-on experience with ServiceNow (mandatory). • Understanding of data quality principles and governance practices. • Ability to identify gaps and support remediation activities. • Strong attention to detail and analytical skills. • Ability to work independently and manage assigned tasks efficiently. SKILLS & COMPETENCIES • Experience with reporting tools (e.g., Power BI, Excel advanced functions). • Understanding of IT Service Management (ITSM) processes. • Basic SQL or scripting knowledge. • Experience supporting data governance or system optimisation initiatives.