CUSTOMER SUCCESS MANAGER – STRATEGIC ACCOUNTS

Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care. At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people’s lives. About the Role As a member of the Customer Experience team, the Customer Success Manager (CSM) – Strategic Accounts is a dedicated, high-impact role focused on one of Impruvon’s most significant strategic partnerships. This customer is a multi-state umbrella organization spanning multiple provider organizations, and this role serves as their primary Impruvon point of contact across the full customer lifecycle. The CSM’s primary focus is to lead a complex, phased implementation across multiple locations and states, build trusted relationships at every level of the organization, drive deep product adoption, and ensure the customer achieves meaningful, measurable outcomes. This role requires exceptional project management discipline, executive presence, and a genuine passion for delivering an exceptional experience in healthcare settings that serve vulnerable populations. This is an individual contributor role with no direct reports and no portfolio. You will be solely responsible for one strategic account, owning every aspect of the relationship, implementation, and commercial outcome yourself.