BILINGUAL (FRENCH/ENGLISH) BACK-OFFICE COORDINATOR

<div> <p class="font-claude-response-body break-words whitespace-normal">Looking for someone who can quote a job, calm a client, and dispatch a crew — all before their coffee gets cold.</p> <p class="font-claude-response-body break-words whitespace-normal">We're hiring a bilingual French/English Back-Office Coordinator for a busy, family-run junk removal company. You'll be the voice of the business — handling calls and emails, quoting jobs, scheduling crews, and processing payments. It's a role that mixes fast-paced logistics with genuine care for people.</p> <p class="font-claude-response-body break-words whitespace-normal">They're a local business that prides itself on doing right by their customers and the environment (they recycle or donate up to 95% of what they collect).</p> <p class="font-claude-response-body break-words whitespace-normal">Attitude and communication come first! They're happy to train a sharp, personable candidate from scratch on the logistics side — what matters most is staying warm under pressure, thinking on your feet, and keeping your cool with all kinds of callers.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>Responsibilities</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Handle inbound calls and emails in both French and English.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Give quotes to prospective clients.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Schedule and coordinate crews/dispatch.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Process payments.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage rebooking and follow-up with clients.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Use Quo for phone and Zoho CRM for client/job tracking.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Requirements</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Fluent French and clear, neutral English.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong customer service instincts — empathetic but resilient, able to think on your feet with emotionally varied callers.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience handling incoming phone calls.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable working with CRM and phone systems (Quo, Zoho a plus, but not required to start).</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Background in customer service, dispatching, or logistics is a plus — not required.</li> </ul> </div> <p> </p>