XTN-0D59706 | NETWORK TECHNICIAN I

PDI Technologies empowers convenience retail and petroleum wholesale businesses around the globe to enhance their efficiency and profitability through secure data and operations integration. As an entry-level network technician, you will serve as the first point of contact for our customers with network-related issues. Your key responsibility is to diagnose and identify any network problems, all while providing outstanding customer service. • Flexible hours • Extra time off • Recognition for exemplary work • Certification cost reinburstment for computer networking and related fields • Team collaborations • One-on-one meetings • Provide network support to end-users through phone calls, support emails, and chat. • Ensure accurate support tickets for network issues and resolutions. • Manage assigned network projects. • Contribute to team projects. • Experience in configuring and troubleshooting network devices, including firewalls, routers, and wireless access points. • Some knowledge of Linux and GUI-based networking platforms. • Understanding of network protocols such as TCP/IP, DNS, DHCP, and troubleshooting techniques. • Ability to communicate effectively, both orally and in writing, with customers, clients, and other employees of the organization. • Strong problem-solving skills and analytical abilities. • Experience in a call center or customer service environment, particularly in technical support roles. • Basic programming skills or scripting experience (e.g., Python, Bash) are preferred but not required. • Relevant certifications such as CompTIA Network+ or CCNA are preferred but not required.