PROJECT MANAGER (OPERATIONS & DELIVERY)

[https://app.ashbyhq.com/api/images/user-content/5fce1e15-71f1-4704-a4f3-daac73a8c5e4/663a5573-78b2-45a4-b9e7-3a4b131e7a81/Copy%20of%20Careers%20Page%20Visuals%20(4).png] ABOUT US Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam. ABOUT THE ROLE We are seeking an exceptionally organized, detail-oriented Project Manager to lead workflows and project delivery across our creative production engine. KEY RESPONSIBILITIES - Project Management & Delivery Oversight (70%): - Turning briefs into clear delivery plans and timelines. - Manage the full production pipeline inside ClickUp: briefs, timelines, dependencies, and approvals. - Keep creative, scripting, casting, production, and post-production teams aligned on deadlines and deliverables. - Ensure every project stays on schedule and within scope, escalating bottlenecks when needed. - Maintain clean documentation: agendas, call notes, summaries, client approvals, and asset delivery checklists. - Operational Client Communication & Coordination (20%): - Provide regular, structured operational updates to clients regarding shoot timelines, delivery ETAs, and asset approvals. - Manage client feedback and revision cycles efficiently, keeping project scope protected and expectations aligned. - AM Alignment & Account Enablement (10%): - Partner closely with Account Managers to surface operational blockers, timeline shifts, or capacity constraints early. - Identify potential delivery risks and highlight workflow efficiencies or expansion opportunities to the AM team. Who You Are: - 2+ years of Project Management / Creative Operations experience at a digital agency, performance creative shop, or remote production team. - ClickUp User: Deep proficiency in building views, custom fields, dependencies, and tracking task workflows inside ClickUp or similar agency management tools. - Production & UGC Awareness: Strong familiarity with social ad production stages (briefing/ creator casting/ video editing/ revisions) and digital video formats (Meta, TikTok). - Process-Driven & Detail-Obsessed: Type-A organizational skills with a relentless focus on accuracy, deadlines, and proactive communication. - Strong English Communication: Clear, professional written and verbal English skills for cross-functional alignment and client updates. What We Offer: - Standard Creative Milkshake Stipends (mental health, healthcare & internet) - Remote-first & flexible work culture - Generous PTO - A collaborative, creative, ridiculously fun team - Learning & career development [https://app.ashbyhq.com/api/images/user-content/5fce1e15-71f1-4704-a4f3-daac73a8c5e4/61863dbc-a8ea-4c2d-96cb-1e20b8905b90/Copy%20of%20Careers%20Page%20Visuals%20(5).png]