ACCOUNT MANAGER (LYSTED)

Responsibilities: • Assisting with client onboarding process and performing demos • Maintaining and improving relationships with existing clients • Communicating rates and our billing process • Auditing current CRM database and updating for accuracy • Identifying accounts where the product is underutilized • Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products • Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer • Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction • Communicating with CSR 1&2 for improvements in customer responses & handling • Track and communicate software feature requests • Upsell/Cross-sell additional products to our client base Requirements: • Excellent problem-solving skills • Ability to take the initiative and make decisions • Excellent communication skills • Ability to multi-task and be flexible to accommodate the needs of the team • Team player attitude and strong work ethic • High level of organizational skills and attention to detail • Good follow-through and troubleshooting skills • Able to work collaboratively with a team and independently without supervision • Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems • Proficient with Microsoft Excel • 2 or more years of customer service/Account management experience Huge Plus: • Experience in the entertainment/ticketing industry • Ability to travel occasionally to meet clients and attend trade shows • Experience with Hubspot or another CRM