XTN-2F55762 | FINANCE CUSTOMER SUPPORT ANALYST

We're looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base. As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we're scaling our order-to-cash process globally, and this role is crucial to its success! • Health Insurance/HMO • Enjoy unlimited MadMax Coffee • Diverse learning & growth opportunities • Accessible Cloud HR platform (Sprout) • Above standard leaves • Support our global B2B Cash Collections & Order Management team and help drive continuous improvement • Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk • Escalate disputes to Stakeholders if appropriate. • Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team • Assist with ad-hoc projects as required • 3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company. • Strong understanding of order-to-cash cycle and business processes • Excellent organizational skills with the ability to prioritize tasks and various deadlines • Strong aptitude and proficiency in Excel • Excellent communication and organizational skills, both written and verbal • Experience with Zendesk, Zuora, NetSuite and Salesforce a plus • Desire to learn and grow in Revenue Accounting for a high growth business As previously mentioned