SR SYSTEMS ENGINEER

<p><b>Position Summary</b></p><ul><li>undefined</li></ul><p><b>Key Responsibilities</b></p><p><b>Technical Expertise</b></p><ul><li>In-depth knowledge of Altera EHR solutions and healthcare industry workflows.</li></ul><ul><li>Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security.</li></ul><ul><li>Hands-on experience with database management, demonstrating strong troubleshooting and communication skills.</li></ul><ul><li>Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies.</li></ul><ul><li>Deploy SSL certificates and conduct post-patching validations.</li></ul><ul><li>Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk).</li></ul><ul><li>Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed.</li></ul><ul><li>Perform requirement gathering and technical assessment of inventory.</li></ul><ul><li>Propose hardware and software requirements following deployment guidelines.</li></ul><ul><li>Create detailed runbooks for each environment to ensure operational efficiency.</li></ul><ul><li>Conduct root cause analysis and assess single points of failure.</li></ul><ul><li>Consistently meet or exceed organizational utilization targets.</li></ul><p><b>Software Support and Development</b></p><ul><li>Deliver thorough software support focused on diagnosing and resolving issues.</li></ul><ul><li>Collaborate with product support and development teams to triage and resolve known application bugs.</li></ul><p><b>Customer-Centric Approach</b></p><ul><li>Anticipate and address client needs, delivering tailored solutions and high-quality services.</li></ul><ul><li>Define and manage client expectations through effective questioning and collaboration.</li></ul><ul><li>Build trust by addressing issues transparently and presenting actionable recommendations.</li></ul><ul><li>Maintain professionalism and manage client relationships throughout the project lifecycle.</li></ul><p><b>Task and Team work</b></p><ul><li>Define, prioritize, and execute tasks to meet project deadlines effectively.</li></ul><ul><li>Collaborate with cross-functional teams within the organization to ensure project success.</li></ul><p><b>Communication Skills</b></p><ul><li>Articulate technical ideas and solutions clearly to both technical and non-technical audiences.</li></ul><ul><li>Uphold a customer-first mindset while maintaining professionalism in communication.</li></ul><ul><li>undefined</li></ul><p><b>Qualifications</b></p><p><b>Academic and Professional Requirements:</b></p><ul><li>Bachelor’s degree in engineering, Computer Science, or a related field (preferred).</li></ul><ul><li>Equivalent experience or relevant certifications will also be considered.</li></ul><p><b>Experience:</b></p><ul><li>3–5 years of experience in technical support, software upgrades, deployments, or related domains.</li></ul><ul><li>Proven expertise in SQL and database management.</li></ul><ul><li>Strong client-facing skills with a track record of managing critical and complex environments.</li></ul><ul><li>Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous.</li></ul><ul><li>undefined</li></ul><p><b> </b></p><p><b>Travel Requirements</b></p><ul><li>Occasional travel to client sites for business needs.</li></ul><p><b>Working Arrangements</b></p><ul><li>Flexibility to work in shifts, including after-hours and on-call support.</li></ul><ul><li>Standard office environment with minimal exposure to health or safety risks.</li></ul><ul><li>undefined</li></ul>