CUSTOMER REPRESENTATIVE – TRAVEL

We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond. You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required. Key Responsibilities • Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service • Manage bookings for flights, hotels, tours, and transportation accurately and efficiently • Offer personalized travel recommendations based on each client's preferences and needs • Address customer concerns and complaints promptly with a solutions-focused approach • Process booking documentation and maintain accurate client records • Build and maintain long-term client relationships to support satisfaction and retention • Efficiently manage and resolve customer concerns with professionalism • Stay current on travel trends, industry updates, and supplier offerings to better serve clients What Were Looking For • Customer-first mindset with strong communication skills • Experience in customer support, hospitality, or tourism preferred • Reliable, organized, and capable of multitasking • Comfortable navigating online systems and digital booking tools • Passionate about travel and delivering excellent service Technical Requirements • Laptop or desktop computer. • Reliable broadband internet connection. • Smartphone for communication and updates. • Must be authorized to work in the US, UK, Australia, LATAM, or Spain What We Offer • Work-from-home flexibility • Flexible hours • Training and mentorship • Growth opportunities within a growing travel company • Access to industry discounts and travel benefits • Positive and team-oriented culture