REMOTE GERMAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Location: Remote (Based in Braga, Portugal) About the Role: We are looking for a Customer Service Representative fluent in German to join our remote team in Braga, Portugal . This role is perfect for individuals who enjoy helping others and can work flexible schedules, including overnight and weekend shifts. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in German . • Provide accurate information about products, services, and solutions. • Resolve customer issues promptly or escalate complex cases to appropriate teams. • Maintain detailed and accurate records of customer interactions. • Collaborate with the team to improve customer service processes. Requirements: • Fluency in German (written and spoken) is mandatory. • Good command of English for internal communication. • Excellent communication and problem-solving skills. • Ability to adapt to rotating shifts, including nights and weekends. • Comfortable working remotely with a stable internet connection. • Previous experience in customer service is a plus but not required. What We Offer: • Competitive salary and benefits. • Fully remote position with flexibility. • Comprehensive training to help you succeed. • Opportunities for career growth within a supportive company culture.