FIRST LINE SUPPORT SPECIALIST – JUNIOR

Overview: SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values. Purpose of the role: Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment. Key responsibilities: • Respond to inquiries and requests professionally and efficiently • Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance • Use internal tools and workflows effectively (training provided) • Escalate complex or unresolved cases to the appropriate team with detailed documentation • Maintain high quality and accuracy in all communications and task handling • Handle a high volume of tasks efficiently while maintaining professionalism • Work from our office in Tbilisi – mandatory • Follow a shift schedule 2/2 (12-hour shifts with day/night alternation) Required Experience: • English proficiency (B2 level or higher) • Strong soft skills – patience, empathy, and problem-solving ability • Excellent typing speed and ability to work efficiently with multiple software tools • A team player with a strong sense of accountability • Ability to ensure smooth processes and maintain high operational quality Nice to have: • Prior experience in customer support Our Benefits: • Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences