DUTCH-SPEAKING CUSTOMER CARE ADVISOR – LOGISTICS & DELIVERY

We are looking for a Dutch -Speaking Customer Care Advisor to join an international logistics and delivery support project in Sofia, Bulgaria . This is an on-site customer service role where you will assist German-speaking customers with questions related to shipments, deliveries, and order status while providing professional support in German and English. Key Responsibilities • Provide customer support in Dutch and English . • Assist customers with questions regarding shipments and deliveries. • Support customers with delivered, undelivered, delayed, or lost shipments. • Provide accurate information regarding delivery and order status. • Investigate customer concerns and identify appropriate solutions. • Handle customer inquiries professionally and efficiently. • Escalate complex delivery or logistics cases when required. • Maintain a high level of customer satisfaction throughout each interaction. Requirements • Fluent Dutch language skills. • Good level of English . • Strong communication and customer service skills. • Customer-focused and solution-oriented mindset. • Good problem-solving abilities. • Comfortable handling customer inquiries related to logistics and deliveries. • Availability to work hybrid in Sofia, Bulgaria . • Flexibility to work rotational shifts. • EU citizenship or a valid Bulgarian work permit is required. Working Schedule • Monday to Saturday. • Rotational shifts between 08:00 and 21:00 . • Full-time position. • Hybrid in Sofia, Bulgaria. What We Offer • Full training for the role. • International and multicultural working environment. • Career development opportunities. • Support throughout the onboarding process. Salary, exact shift rotation, benefits, and contractual conditions will be confirmed during the official recruitment process. Apply or send your Resume directly to aylin.cevik@cbtalents.org