线上客服专员

<p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3584787">Job Title:</strong> 客服 <span class="ql-author-3380300">Customer Success Specialist</span></p> <p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3533054">Location</strong><span class="ql-author-3533054">: 线上办公</span></p> <p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3533054">Job type</strong><span class="ql-author-3533054">: 全职合同工</span></p> <p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3533054">Pay Range</strong><span class="ql-author-3533054">: $</span><span class="ql-author-3380300">20-25</span><span class="ql-author-3533054">/小时 + 提成</span></p> <p class="ql-direction-ltr ql-long-3533054"><strong>中文（普通话）听说读写流利，具备良好的英文沟通能力</strong></p> <hr> <div class="ql-direction-ltr ql-long-1893" data-header="2" data-foldable="true" data-default-linespacing="100"><span style="text-decoration: underline;"><strong><span class="ql-author-1893">为什么选择我们？</span></strong></span></div> <p class="ql-direction-ltr ql-long-1893"><span class="ql-author-1893">✅ </span><strong class="ql-author-1893">全程居家办公，全国可申请，不限城市</strong></p> <p class="ql-direction-ltr ql-long-1893"><span class="ql-author-1893">✅ </span><strong class="ql-author-1893">服务绩效优秀者收入更高</strong></p> <p class="ql-direction-ltr ql-long-1893"><span class="ql-author-1893">✅</span><strong class="ql-author-1893"> 好未来（学而思）</strong><strong class="ql-author-1893">国际教育团队，业务持续增长，大厂机会，岗位长期稳定</strong></p> <p class="ql-direction-ltr ql-long-1893"><span class="ql-author-1893">✅ </span><strong class="ql-author-1893">完善培训体系，快速上手，有成长与晋升机会</strong></p> <p> </p> <p class="ql-direction-ltr ql-long-1893"><span class="ql-author-1893">本岗位为售后服务岗位，服务对象为已报名学生及家长，不涉及陌生电话销售或地推。</span></p> <p class="ql-direction-ltr ql-long-3533054"><strong class="ql-author-3533054"><u>岗位职责:</u></strong></p> <ul> <li class=""><strong class="ql-author-1893">服务：</strong><span class="ql-author-1893">负责已报名学生及家长的日常服务，及时回复咨询，解决学习过程中的问题，为家长提供专业支持。 </span></li> <li class=""><strong class="ql-author-1893">跟进：</strong><span class="ql-author-1893">跟进学生学习情况和家长需求，协助处理课程安排、调课、请假等学习支持工作，保障学习体验。 </span></li> <li class=""><strong class="ql-author-1893">客诉：</strong><span class="ql-author-1893">妥善处理家长反馈及客诉问题，耐心沟通、协调相关团队推动问题解决，维护良好的客户关系。 </span></li> <li class=""><strong class="ql-author-1893"> 协作：</strong><span class="ql-author-1893">记录并整理用户反馈，与教学、运营团队紧密协作，持续优化服务流程和用户体验。</span></li> </ul> <div class="ql-direction-ltr ql-long-1893" data-header="2" data-foldable="true" data-default-linespacing="100"><span style="text-decoration: underline;"><strong><span class="ql-author-1893">任职要求：</span></strong></span></div> <ul> <li class=""><span class="ql-author-1893">本科及以上学历，普通话表达流畅，<strong data-start="234" data-end="251">具备优秀的英语听说读写能力</strong>，能够熟练使用英语进行口头及书面沟通，处理英文邮件、文档及客户咨询。</span></li> <li class=""><span class="ql-author-1893"> 有客服、班主任、教务、学习服务等相关经验者优先，有教育行业经验更佳。 </span></li> <li class=""><span class="ql-author-1893"> 具备良好的沟通能力、服务意识和责任心，能够耐心处理家长咨询及客诉问题</span></li> </ul> <p><span class="ql-author-3533054"><strong>工作时间</strong>:</span></p> <ul> <li><span data-docs-delta="[[20,"每周工作5天，共40小时（轮休），需配合周末及法定节假日排班。","inline-dir:\"ltr\""]]" data-copy-origin="https://yach-doc-shimo.zhiyinlou.com"><span class="ql-author-1893">每周工作5天，共40小时（轮休），需配合周末及法定节假日排班。</span></span></li> </ul> <div class="ql-direction-ltr ql-long-1893" data-header="2" data-foldable="true" data-default-linespacing="100"><strong><span class="ql-author-1893">薪资福利：</span></strong></div> <p class="ql-direction-ltr ql-long-1893"><span class="ql-author-1893">1、<span class="ql-author-3533054">$</span><span class="ql-author-3380300">20-25</span><span class="ql-author-3533054">/小时 + 提成</span></span></p> <p class="ql-direction-ltr ql-long-1893"><span class="ql-author-1893">2、提供培训与晋升机会</span></p> <p class="ql-direction-ltr ql-long-1893"><span class="ql-author-1893">3、 劳务合同每年续签，表现优秀者在续约时有涨薪或转正机会</span></p> <hr> <p class="ql-direction-ltr ql-long-3584787"><em class="ql-author-3584787">Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. </em></p>