ASSOCIATE PRINCIPAL CONSULTANT, SALESFORCE BUSINESS ANALYST

Nagarro1

Full-timelead

Job description

REQUIREMENTS:<ul><li>Total experience: 9 years as a Salesforce Business Analyst.</li><li>Strong hands-on experience in Salesforce business analysis, requirements gathering, process analysis, solution design, and stakeholder management.</li><li>Must-have expertise in independently driving Discovery and Design Workshops with business and technical stakeholders.</li><li>Strong experience translating business requirements into scalable Salesforce solutions, including workflows, reports, custom objects, validation rules, and configurable solutions.</li><li>Experience managing Salesforce projects end-to-end, including requirements gathering, planning, execution, and stakeholder coordination.</li><li>Strong experience creating and maintaining Salesforce solution documentation, including process flows, data models, requirements, and technical specifications.</li><li>Strong ability to collaborate with design and technical teams to ensure key business processes and operational requirements are addressed.</li><li>Experience developing and maintaining a requirements management strategy, including elicitation processes, documentation standards, review, and approval mechanisms.</li><li>Strong understanding of backlog grooming, requirements prioritization, attributes, review, and approval processes.</li><li>Experience monitoring project scope against SOW, identifying scope variances, and supporting change control processes.</li><li>Good-to-have experience with JIRA or equivalent Agile project management tools.</li><li>Good-to-have experience in Root Cause Analysis (RCA) and structured problem-solving.</li><li>Strong experience working in an Agile delivery environment.</li><li>Excellent analytical, problem-solving, stakeholder management, project management, collaboration, written, and verbal communication skills.</li></ul>RESPONSIBILITIES:<ul><li>Lead Salesforce business analysis, discovery, and requirements gathering initiatives across business and technology teams.</li><li>Independently drive Discovery and Design Workshops to understand business processes, pain points, requirements, and desired outcomes.</li><li>Collaborate with business stakeholders to translate requirements into scalable and configurable Salesforce solutions.</li><li>Define and document Salesforce requirements covering workflows, reports, custom objects, validation rules, business processes, and data requirements.</li><li>Manage Salesforce projects through requirements gathering, planning, execution, scope management, and delivery.</li><li>Develop and maintain comprehensive solution documentation, including process flows, data models, business requirements, and technical specifications.</li><li>Work closely with design, development, QA, and technical teams to ensure business requirements are accurately translated into solutions.</li><li>Establish and maintain a requirements management strategy, including elicitation, documentation, review, approval, and change management processes.</li><li>Facilitate backlog grooming, requirement prioritization, refinement, and stakeholder approval activities.</li><li>Monitor project scope against the SOW, identify scope deviations, and communicate required changes through the appropriate change control process.</li><li>Collaborate with business and technical stakeholders to identify and resolve complex business and process issues, including RCA where required.</li><li>Support Agile delivery ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.</li><li>Provide strong stakeholder communication and coordination throughout the Salesforce project lifecycle.</li><li>Ensure Salesforce solutions address the most critical business operations, process requirements, and user needs.</li><li>Maintain high-quality requirements and solution documentation to support implementation, testing, deployment, and future enhancements.</li></ul> Bachelor’s or master’s degree in computer science, Information Technology, or a related field.