CUSTOMER SERVICE REPRESENTATIVE - HOME SERVICES

Your Trusted HVAC Company in Phoenix, AZ & Surrounding Areas Yellowstone Local is proud to represent Veterans AC Phoenix, an industry leader in residential HVAC services. You're the voice that sets the tone for every customer experience. If you thrive in a fast-paced environment, enjoy helping people, and know how to keep a service schedule running efficiently, this remote opportunity is built for you. What's in It for You? • Competitive pay of approximately $20.00 per hour • Performance-based bonus opportunities • Full-time remote position • Health insurance • Dental insurance • Vision insurance • Consistent schedule: • Tuesday through Friday: 1 0:00 AM to 7:00 PM Arizona Time • Saturday: 8:00 AM to 5:00 PM Arizona Time • Sunday and Monday off • Opportunity for career growth with a rapidly expanding company Why You'll Love It Here • Join a company experiencing rapid growth with opportunities to advance your career • Work alongside a supportive team that values accountability, teamwork, and exceptional customer service • Make a direct impact by helping homeowners receive outstanding residential HVAC service • Enjoy the flexibility of working remotely while staying connected through daily team collaboration • Preference is given to candidates located in Arizona, but qualified remote candidates from other states are encouraged to apply Your New Role This is a remote position, with preference given to candidates located in Arizona. However, outstanding candidates from other states will also be considered. • Answer inbound calls for residential HVAC service and maintenance • Schedule service appointments accurately using ServiceTitan • Respond promptly to website contact form inquiries • Communicate with customers through text messaging and ServiceTitan Chat • Return overnight answering service calls • Make outbound calls to existing customers during slower periods to help maintain a full service schedule • Educate homeowners on maintenance plans, available services, and current promotions • Maintain accurate customer records within ServiceTitan • Participate in daily team huddles • Complete end-of-day reporting • Deliver a professional, friendly, customer-first experience with every interaction Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.