MEDICAL INBOUND SPECIALIST | WORK FROM HOME

Salary: PHP 26,000- PHP 30,000/ month Job Description: • Manage incoming calls from patient, healthcare customers and service providers • Deliver accurate information and support regarding healthcare policies and procedures. • Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome. • Maintain thorough documentation of customer interactions and transactions. • Adhere to HIPAA and other relevant healthcare regulations. • Coordinate with other departments to escalate and resolve complex matters efficiently. Minimum Qualifications: • At least 1-2 year of customer service, call center, or healthcare related experience preferred. • Basic understanding of medical billing, insurance claims, and healthcare terminology • Strong communication and interpersonal skills. • Ability to handle inbound calls professionally and efficiently. • Strong attention to detail, accuracy, and excellent time management skills are essential. • Must possess excellent communication skills in English, both written and verbal. • Proficient data entry skills, with a typing speed of 40 WPM or faster, are required. • Must demonstrate the ability to work with and protect confidential information. • Open to consultancy contract minimum of 6 months • Able to work from home with reliable internet and a backup connection. Perks and Benefits: • Maternity & Paternity Leave • Government Contribution (SSS, Pag-ibig, Philhealth) • 13th Month Pay • Paid Holidays • Bereavement Leave • Paid Vacation Leave • Paid Sick Leave • Work from Home Others: • Equipment/ company computer is provided • Night shift differential pay • Php 1,000 De Minimis • Php 1,000 monthly bonus upon regularization • HMO upon regularization