B2C CUSTOMER SERVICE REPRESENTATIVE (DUTCH)

Position: Customer Service Representative Location: Athens, Greece Work model: On-site, 100% (possibility of Work From Home upon finalizing 3 week onsite training) Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: • Handle all incoming contacts from clients / guests • Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication. • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues • Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc. • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information • Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners. REQUIREMENTS: • Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written • Ability to identify, apply and explain your product and/or service expertise with clarity • Ability to cover morning, weekend and afternoon shifts on rotation with colleagues • Tech savvy and full proficiency with MS Office products • Resident of Greece or ability to relocate under short notice • Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week. BENEFITS: • Excellent remuneration package based on experience, skills and performance • Relocation support • Be part of a dynamic and creative team with positive and friendly atmosphere • 25 days' annual leave per year • Meal allowance • Guidance and tools to reach your full potential • 50 EUR meal allowance Performance bonus (4-11% after training period) Extra payment and Sunday & public holidays work as well shifts extending after 10 PM! •