SALES ADVISOR (ITALIAN)

Position: Sales Advisor Location: remote, Greece Work model: remote Employment type: Full-time Remuneration: Base salary DUTIES & RESPONSIBILITIES: • Handle inbound and outbound customer interactions across phone, chat, and email channels • Deliver a high-quality customer experience with a strong focus on satisfaction and resolution • Build and maintain positive relationships through clear and professional communication • Provide accurate and up-to-date information using internal tools and systems • Achieve individual and team performance targets including call-handling KPIs • Maintain detailed customer records, accounts, and interaction documentation • Always follow communication procedures and data protection policies. REQUIREMENTS: • Native or near-native level in Italian, with fluency in English (minimum B2 level) • Strong customer service and contact handling experience across multiple channels • Excellent verbal and written communication skills with active listening ability • High computer literacy and confidence working with several systems simultaneously • Strong multitasking, time management, and prioritization skills • Customer-focused mindset with awareness of sensitive data handling • Ability to perform in a fast-paced, KPI-driven environment. BENEFITS: • Competitive renumeration package • Private life and health insurance coverage • Free access to corporate gym facilities • Fixed working hours option for parents with young children • Structured onboarding and training support • Supportive team environment with development opportunities • Monthly performance bonus between €200–€250 gross depending on department Overachievement bonus potential up to 150% €500 anniversary bonus based on attendance and performance record Private life & health insurance including dental and eye care Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates Free access to the corporate gym Fixed working hours option for mothers with children up to 2 years old Daily net Mastercard allowance: €3 net per working day during the first 12 months.