DIRECTOR, ORDER TO CASH

Essential Job Duties Team Leadership • Lead, mentor, and develop a team of 3–5 billing and collections specialists • Set clear performance expectations, conduct regular 1:1s, and manage workload distribution • Foster a culture of accountability, continuous improvement, and collaboration Revenue Lifecycle & Transaction Ownership • Own the end-to-end customer transaction lifecycle — from the point a renewal or new sale is closed, through order setup, invoicing, collections, and cash application — ensuring accuracy and continuity at every stage • Own all customer contract transactions end-to-end — including renewals, closed-won new business, upsells, downsells, and terminations — partnering with Customer Success and Sales to ensure each is executed accurately and flows cleanly into downstream transaction setup and billing • Oversee the end-to-end billing cycle including invoicing, collections, and cash application in NetSuite • Manage customer account reconciliations and ensure accurate GL coding and proper billing categorization • Monitor and manage accounts receivable aging to minimize DSO and maximize cash flow • Coordinate with Customer Success and external clients to resolve billing disputes and payment inquiries • Ensure billing data integrity across NetSuite and Salesforce, including subscription items and charge schedules Reconciliation & Accounting Oversight • Perform and oversee account-level reconciliations between Salesforce (CRM) and NetSuite (billing/ERP system of record) • Understand the basic GL impact of billing events, adjustments, credits, and collections activity • Partner with the accounting and FP&A team to support month-end close, accruals, and audit requests Reporting & Executive Summaries • Develop and maintain dashboards and KPI reports covering collections rates, aging buckets, DSO, and cash trends • Engage directly in weekly aging reviews, top delinquent account analysis, and high-risk customer situations • Prepare concise executive summaries that translate AR and collections data into actionable insights for leadership • Define, track, and communicate team output metrics to measure productivity and process effectiveness Process Improvement • Document, standardize, and continuously refine workflows across the full order-to-cash lifecycle • Identify and implement process automation opportunities to increase efficiency and reduce manual error • Design and enforce disciplined collections operating rhythms, including daily, weekly, and monthly execution cadences • Lead hands-on improvements across collections, billing accuracy, cash application, and dispute workflows • Ensure improvements are embedded into daily execution, not just documented in policy • Partner with Finance, Engineering, and Product teams to drive system improvements in NetSuite and Salesforce Cross-Functional Collaboration • Partner closely with Customer Success and Account Management to ensure seamless handoffs and a smooth customer experience across the transaction lifecycle • Collaborate with Sales Ops and RevOps on new customer onboarding, renewals, contract changes, and upsell processing • Maintain strong working relationships with external clients to support payment resolution and retention Other Job Duties • Other duties as assigned by supervisor or HHAeXchange leader. Travel Requirements • Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Required • 10+ years of experience across billing, collections, revenue operations, or the order-to-cash lifecycle, including 5+ years leading a team • Hands-on experience with NetSuite (invoicing, AR, reconciliation, reporting) • Experience working with Salesforce as a CRM and/or billing system of record • Basic understanding of accounting principles — comfortable with GL impact of billing transactions, credits, and adjustments • Demonstrated experience leading and developing a high performing team in a fast-paced environment • Proven ability to design, document, and optimize operational processes • Excellent written and verbal communication skills, including experience presenting to senior leadership • Strong analytical skills with the ability to build executive-facing reports and dashboards Preferred • Familiarity with healthcare, homecare, or Medicaid billing (e.g., payer billing, EVV, or healthcare AR) • Experience in a SaaS or subscription-based business model • Familiarity with Salesforce CPQ, ZoneBilling, or similar billing tools • Bachelor's degree in Accounting, Finance, Business, or a related field (or equivalent experience) • Experience working cross-functionally with Customer Success, RevOps, or Sales teams