PSP SUPPORT AGENT – JUNIOR

Overview: SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems. Purpose of the Role: Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow. Key Responsibilities: • Process customer and payment system requests via the Jira helpdesk and email. • Monitor and maintain the stability of payment systems. • Work directly with payment systems. • Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports. • Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.). • Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month). Required Experience: • Higher or incomplete higher education (preferably with a technical background). • English proficiency at B2 level or higher. • Russian proficiency at C1 level or higher. • Experience working with payment systems is preferred. • Hands-on experience providing support via a helpdesk system is desirable. • Background in technical support (1st or 2nd line) will be an advantage. • Basic knowledge of web architecture will be a plus. Our Benefits: • Full-time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports program compensation • Comprehensive Mental Health Programme • Free online English lessons with a native speaker • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events