E-COMMERCE ANNOTATION SPECIALIST - AI TRAINER

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Shopify Shop App Agent Annotator Type: Contract Compensation: $40–$50/hour Location: Remote Commitment: ~5 hours/week Role Responsibilities • Evaluate full shopper-agent conversations, including tool calls and their outcomes. • Identify the specific turn that received a thumbs-down from the shopper. • Classify the issue with a primary domain tag and a specific secondary tag. • Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags. • Work independently and asynchronously to maintain consistency in tagging across conversations. Qualifications Must-Have • Rule discipline to apply a fixed taxonomy consistently. • Comfort reading structured traces to understand agent actions. • Restraint under ambiguity to use the unknown label appropriately. • Clear, concise written English for explaining labeling decisions. Preferred • Consumer e-commerce fluency in orders, tracking, and platform responsibilities. • Prior annotation, labelling, or model-evaluation work with a defined rubric. • Experience with the Shop app or other AI shopping assistants. • Familiarity with customer-support operations and escalation paths. Application Process (Takes 20–30 mins to complete) • Upload resume • AI interview based on your resume • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. #hiringmercor