GERMAN SPEAKING CUSTOMER SUPPORT ADVISOR REMOTE

German Speaking Customer Support Advisor | Telecommunications Job Overview We are seeking a customer-focused German Speaking Customer Support Advisor to join a leading international customer experience provider in Bulgaria. In this multi-channel role, you will assist German-speaking mobile telecommunications customers with technical troubleshooting, account billing, general inquiries, and complaint resolution. You will also identify opportunities to recommend value-added products and services to earn uncapped monthly sales bonuses. Location & Work Mode • Country: Bulgaria • Work Mode: Remote / Work From Home (Available nationwide across Bulgaria). • Mandatory On-Site Training: Candidates must complete 1 week of mandatory on-site nesting in Varna immediately following the initial remote training period. Your Role & Responsibilities • Assist German-speaking mobile customers via phone and email channels. • Resolve inquiries regarding billing statements, tariffs, and general account settings. • Perform basic technical troubleshooting for mobile devices and networks, escalating complex cases to specialized technical teams. • Handle customer complaints professionally while maintaining high service quality and satisfaction metrics. • Document all client interactions and account adjustments accurately within internal systems. • Identify customer needs to cross-sell suitable mobile add-ons, plan upgrades, and complementary services. Your Qualifications • Language Proficiency: Advanced German (C1 level) paired with intermediate operational English (B1 level or higher) . • Education: Minimum of a High School Diploma or equivalent. • Competencies: Strong communication skills, empathetic customer approach, logical troubleshooting mindset, and comfort handling customer complaints. • Location: Based in Bulgaria or willing to relocate to Bulgaria. • Experience (Plus): Previous experience in contact centers, customer care, or technical support is an asset, but non-experienced candidates are welcome to apply. Shifts & Working Hours • Schedule: Full-time (40 hours per week), scheduled Monday to Friday . Enjoy completely free weekends! • Shift Window: Rotational shift patterns between 09:00 and 19:00 . Salary, Bonuses & Benefits • Competitive salary and bonuses • Contract: Permanent, indefinite employment contract from day one. • Allowances: Included monthly meal allowance. • Health & Wellness: Private health insurance package plus MultiSport or Coolfit card subscription options. • Training & Growth: Paid comprehensive onboarding, long-term career progression tracks, and full access to an online corporate learning platform.