ON CALL CO-ORDINATOR

<p>We are looking for a reliable and organised <strong>On-Call Coordinator</strong> to support our team during morning and alternate weekend on-call periods.</p><p><strong>Hours:</strong></p><ul><li>Monday to Friday: 6:00am to 8:30am</li><li>Alternate weekends: On call from 4:00pm Friday until Sunday</li><li>Average of 31.5 hours per week</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Answering incoming telephone calls from Care Professionals and clients.</li><li>Responding to staff sickness and absence notifications.</li><li>Arranging emergency cover for care visits when required.</li><li>Supporting the smooth delivery of care services.</li><li>Completing on-call records and handovers.</li><li>Additional administrative duties may be available for the right candidate.</li></ul><p>This is an hourly paid position. Some shifts may be quiet with no calls received; however, you will be paid for all scheduled on-call hours.</p> <ul><li>Excellent communication and telephone skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong organisational and problem-solving skills.</li><li>Able to work independently and make informed decisions.</li><li>Previous care, coordination, customer service, or administration experience is desirable but not essential.</li></ul> <ul><li>Full training and support provided.</li><li>Flexible role with the opportunity for additional administrative responsibilities.</li><li>A great opportunity to join a friendly and supportive Home Instead team while making a positive difference to the lives of our clients and Care Professionals.</li></ul>