CLIENT ONBOARDING PROJECT SPECIALIST

<p><span class="emphasis">It&#39;s fun to work in a company where people truly BELIEVE in what they&#39;re doing!</span><br />We&#39;re committed to bringing passion and customer focus to the business.</p><p></p><p>At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.</p><p></p><p><b>Our Values</b></p><ul><li><p><b>Integrity First:<span> </span></b>We uphold the highest ethical standards in everything we do.</p></li><li><p><b>Innovate Fearlessly:</b><span> </span>We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.</p></li><li><p><b>Win Together:</b><span> </span>We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.</p></li><li><p><b>Customer Obsessed:</b><span> </span>We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.</p></li><li><p><b>Stay One Step Ahead:</b><span> </span>We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.</p></li></ul><p></p><p><b>Job Summary</b></p><p>The Client Onboarding Project Specialist will lead the onboarding of new clients, ensuring a smooth transition onto our platform and solutions.  You’ll collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.</p><p></p><p><b>Duties and Responsibilities</b></p><ul><li>Serve as primary point of contact for assigned new client onboardings.</li><li><span>Plan, coordinate, and execute onboarding plans.</span></li><li><span>Create a collaborative partnership with internal teams.</span></li><li><span>Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.</span></li><li><span>Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.</span></li><li><span>Provide clear communications and ensure all onboarding documentation is current and accurate.</span></li><li><span>Continuously see opportunities to improve the onboarding process and enhance the overall client journey.</span><br /> </li></ul><p><b>Minimum Qualifications</b></p><p></p><ul><li>Strong organizational skills with the ability to manage multiple onboardings simultaneously.</li><li>Client-focused mindset with strong interpersonal and problem-solving abilities.</li><li>Knowledge of background screening or similar industries (preferred)</li><li><span>Strong focus on client satisfaction, providing timely support and creating effective solutions.</span></li><li><span>Consistently deliver amazing client experiences.</span></li></ul><p></p><p><b>Working conditions</b></p><p></p><p>This job operates in a professional office environment or remotely.  This role routinely uses general office equipment. </p><p></p><p><b>Physical requirements</b></p><p></p><ul><li>Ability to communicate clearly and exchange accurate information constantly.</li><li>Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.</li></ul><p></p><p><b>Direct reports</b></p><p>None, or job titles of direct reports.</p>