PRESCRIPTION ORDER COORDINATOR

Job Title: Patient Support & Prescription Order Coordinator Location: Remote (U.S. Hours) Type: Full Time About the Role We are seeking a detail-oriented Patient Support & Prescription Order Coordinator to handle patient communications and manage prescription order processing for a growing U.S. healthcare organization. In this role, you will work closely with patients and compounding pharmacies to ensure smooth, accurate, and timely order fulfillment. Key Responsibilities • Submit and track prescription orders to compounding pharmacies using LifeFile . • Review patient details and prescription data to ensure 100% accuracy before submission. • Communicate professionally with patients via phone, email, or chat regarding order statuses, updates, and administrative questions. • Follow up directly with pharmacies to resolve missing information, delays, or order clarifications. • Maintain strict confidentiality and adhere to all HIPAA guidelines while updating patient records. • Collaborate with internal healthcare staff and learn the organization's proprietary platform. Qualifications • Must-Have: Hands-on experience submitting orders to compounding pharmacies via LifeFile (candidates with closely related compounding pharmacy order-processing experience may be considered) . • Direct experience working within the U.S. healthcare system and workflows. • Excellent written and verbal English communication skills (Bilingual English/Spanish is a big plus!). • Strong working knowledge of HIPAA compliance and medical data privacy. • High attention to detail, strong computer literacy, and a reliable remote work setup (stable internet, computer, quiet workspace).