SALES SUPPORT & BUSINESS DEVELOPMENT SPECIALIST (CERTIFICATION)

Key Responsibilities 1. Inbound Inquiry & Sales Coordination • Monitor the generic inquiries inbox daily and action promptly • Provide a call-first response to every inbound inquiry • Qualify leads and book seats on open certification courses • Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value 2. Quoting & Pipeline Follow-Up • Send quotes and follow up on all outstanding quotes • Follow up on every quoted inquiry within one week • Manage long-cycle follow-up on defence company approvals, which can take up to four months • Keep the Trello board accurate and up to date, especially the bookings tab 3. Course & Account Coordination • Drive seat fills for the annual Perth course • Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week) • Handle overflow inquiries from the e-commerce store 4. Backup & Business Development Tasks (quiet periods) • Database cleaning and hygiene • Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads) • Product self-education across all five certification courses • LinkedIn outbound prospecting (training provided; later phase of the role) 5. Marketing Support (secondary, as capacity allows) • General marketing support during a current maternity-leave gap • Assist with catalogues and social media management • Contribute to blog articles related to the certification courses Key Skills & Experience • Strong inside sales, sales support, or customer service experience • Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 range • Experience using CRM or task-board tools (e.g. Trello, HubSpot, Zoho) • Confident, professional phone manner for inbound and outbound calls • Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus) • Excellent written and spoken English communication skills • Strong attention to detail and accuracy are essential • Advanced organisational and time management skills • Ability to manage multiple priorities across sales, admin and occasional marketing tasks • Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role • Experience with e-commerce order support or basic marketing/social media coordination (nice to have) Ideal Candidate Attributes • Highly organised and detail-oriented • Proactive and able to work independently • Confident communicator with a consultative, call-first approach • Persistent without being pushy — comfortable with long follow-up cycles • Quick learner with strong system adaptability • Personable, with genuine warmth and good energy