BILINGUAL MEDICAL ASSISTANT - FRONT & BACK OFFICE

We are seeking a highly skilled and motivated Bilingual Medical Assistant to join our remote team. This is a dual front and back office role requiring strong clinical knowledge, excellent communication skills, and the ability to provide outstanding patient support in a virtual environment. The ideal candidate is fluent in English and Spanish , has hands-on experience with athenahealth (athenaOne) EMR , and has experience working in an orthopedic or U.S.-based clinical setting . The ability to independently manage a high volume of patient interactions while maintaining accuracy, professionalism, and HIPAA compliance is essential. athenahealth (athenaOne) experience and English/Spanish bilingual fluency are non-negotiable requirements. Key Responsibilities Front Office: • Answer and manage high-volume inbound patient calls in both English and Spanish. • Schedule, confirm, and reschedule patient appointments using athenahealth. • Verify insurance eligibility and collect patient demographics and intake information. • Route calls appropriately to clinical staff, providers, and departments. • Communicate appointment preparation instructions, office procedures, and practice policies to patients. • Provide timely and professional follow-up with patients as needed. Back Office & Clinical Support • Triage patient calls and respond to medical questions within the Medical Assistant scope of practice and under provider supervision. • Process and submit prescription refill requests through athenahealth on behalf of providers. • Coordinate outgoing referral calls to specialists and ancillary facilities. • Follow up with patients regarding lab results, imaging, and care plan instructions as directed by the provider. • Return patient calls and address medical questions within scope. • Document all patient interactions, call notes, and clinical communications accurately in athenahealth. • Send and respond to patient messages through the athenahealth patient portal. • Assist providers with prior authorization requests and referral coordination. • Ensure all clinical documentation is complete, accurate, and HIPAA compliant. • Hands-on experience with athenahealth (athenaOne) EMR — REQUIRED, no exceptions. • Fluent English and Spanish — REQUIRED. • Minimum 2 years of Medical Assistant experience in a U.S.-based clinical setting. • Orthopedic experience strongly preferred. • Front and back office experience strongly preferred. • Certified Medical Assistant ( CMA or RMA ) preferred, but not required with sufficient relevant experience. • Strong knowledge of medical terminology, prescription workflows, referrals, and patient communication. • Ability to accurately respond to clinical questions within the Medical Assistant scope of practice. • Excellent phone etiquette and patient service skills. • Strong multitasking, organization, and time-management abilities. • Self-motivated and capable of working independently with minimal supervision. • Strong attention to detail and accurate documentation skills. Preferred Qualifications • Experience in an orthopedic, specialty, or multi-specialty medical practice. • Familiarity with prior authorization processes and insurance verification. • Experience using the athenahealth patient portal and messaging features. • Knowledge of HIPAA requirements and telehealth/remote-work compliance standards. • Experience handling a high volume of inbound and outbound patient calls. Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM CST.