ASSESSMENT MANAGER

Lendigroup1

Full-timemid

Job description

<ul><li>Lead, coach and develop the Packaging Team, setting clear expectations for productivity, quality, queue discipline and stakeholder service.</li><li>Manage daily workflow, work allocation and queue priorities to ensure files progress efficiently and agreed service levels are met.</li><li>Oversee packaging quality across the team, including completeness standards, handoff notes, submission readiness and control discipline.</li><li>Act as the first escalation point for complex files, missing documents, clarification issues, ageing items and stakeholder concerns before handoff to assessment.</li><li>Partner closely with origination, operations and third-party stakeholders to align on requirements, handoff standards, status visibility and feedback loops.</li><li>Drive a clear operating rhythm across the team, including daily queue reviews, weekly quality and workload reviews, and launch-period issue resolution.</li><li>Support the setup and ongoing refinement of SOPs, checklists, readiness criteria and team controls as the function matures.</li><li>Track and report on service performance, rework themes, file ageing, quality outcomes and launch risks to relevant Manila and Australian stakeholders.</li><li>Remain hands-on in the workflow where required, assisting with triage, packaging review and priority files during peak periods.</li><li>Ensure the team operates within defined scope, focusing on pre-submission packaging rather than credit decisioning or broader product and policy ownership.</li></ul> <ul><li>Proven experience leading or supervising an operations, mortgage processing, loan packaging or pre-assessment team.</li><li>Strong understanding of residential home loan documentation, submission preparation and quality control, ideally including self-employed application complexity.</li><li>Strong understanding of credit policy and credit risk concepts.</li><li>Demonstrated ability to manage queues, balance workload and improve throughput without compromising quality.</li><li>Experience coaching team members, lifting capability and managing performance in a structured operational environment.</li><li>Strong stakeholder management skills with the ability to work effectively across origination, assessment and support teams.</li><li>High attention to detail with sound judgement in identifying missing information, inconsistencies and submission risks.</li><li>Clear written and verbal communication skills, including concise file notes, status updates and escalation summaries.</li><li>Comfort working in a fast-paced environment with evolving processes, launch activity and continuous improvement priorities.</li><li>Good understanding of role boundaries, with the ability to enforce process discipline while avoiding credit decisioning responsibilities.</li><li>Experience in Philippine people leadership, workforce management and performance management is preferred.</li><li>Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)</li><li>Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)</li></ul> Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.We support our people in a variety of ways, but a few of the benefits that our people rave about include:<ul><li>A vibrant, relaxed, yet professional culture.</li><li>We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.</li><li>Holistic wellbeing programs offering 24/7 support</li><li>Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.</li><li>Access to 25 days of leave, made up of 20 vacation days and 5 sick days.</li><li>Monthly internet subsidy to help you stay productive at home.</li><li>Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.</li><li>Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.</li></ul>We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.