#131505 - UX RESEARCHER

<p>We are seeking a senior-level UX Researcher to support an enterprise employee-experience and internal-tooling research portfolio. This is a hands-on individual-contributor role for a researcher who can independently take ambiguous questions from initial scoping through study execution, synthesis, and decision-ready recommendations.</p><p>&#xa0;</p><p>The work will span enterprise product, service, and operational workflows, with particular emphasis on understanding users' jobs, evaluating AI-enabled self-service experiences, and identifying opportunities to improve productivity and support experiences.</p><p>&#xa0;</p><p>Enterprise experience strongly preferred.</p><p>&#xa0;</p><p>## Key Responsibilities</p><p>&#xa0;</p><p>* Independently plan and conduct mixed-method qualitative and quantitative research across priority enterprise initiatives.</p><p>* Translate ambiguous business and product questions into clear research plans, appropriate methodologies, and actionable study designs.</p><p>* Plan and moderate research evaluating AI-enabled self-service experiences and opportunities to improve employee support.</p><p>* Test AI-enabled concepts to understand jobs to be done, adoption barriers, trust, validation behavior, and readiness for broader rollout.</p><p>* Develop participant and recruitment strategies, research plans, discussion guides, study materials, and other research artifacts.</p><p>* Synthesize qualitative and quantitative findings into concise, decision-ready recommendations for product, service, and operational stakeholders.</p><p>* Maintain and extend a jobs-to-be-done framework across multiple initiatives and connect new research findings to broader strategic opportunities.</p><p>* Translate jobs-to-be-done insights into product and operational decisions.</p><p>* Partner cross-functionally with Product, Design, Engineering, Operations, and Service stakeholders.</p><p>* Produce clear research readouts, executive-ready storytelling, and documentation of findings, implications, decisions, and recommended next steps.</p><p>* Maintain traceable research artifacts and findings using collaboration, documentation, and research-repository systems.</p><p>* Partner with stakeholders to validate tooling and experience decisions before broader rollout.</p><p>* Connect individual studies to an ongoing strategic research framework and help identify opportunities to improve self-service, reduce confusion, and streamline workflows.</p> <p>## Must-Have Skills</p><p>&#xa0;</p><p>* 5+ years of hands-on UX research experience at a senior individual-contributor level.</p><p>* Demonstrated ability to independently scope, execute, analyze, and synthesize research studies.</p><p>* Strong qualitative research-method selection, execution, and analysis skills.</p><p>* Strong quantitative research-method selection, execution, and analysis skills.</p><p>* Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows.</p><p>* Experience working within enterprise product, service, and operational workflows.</p><p>* Ability to translate research into clear, decision-ready recommendations for product and operational stakeholders.</p><p>* Demonstrated experience developing and applying a jobs-to-be-done framework or comparable strategic research framework across multiple initiatives.</p><p>* Demonstrated ability to translate strategic research frameworks into product and operational decisions.</p><p>* Strong stakeholder-management experience across Product, Design, Engineering, Operations, and Service teams.</p><p>* Strong written and verbal communication skills, including concise research readouts and executive-ready storytelling.</p><p>* Proficiency with research platforms supporting participant recruitment, moderated and unmoderated studies, surveys, and synthesis.</p><p>* Working knowledge of research repositories and documentation tools.</p><p>* Comfort using collaboration and documentation systems to maintain traceable research artifacts, findings, and decisions.</p><p>&#xa0;</p><p>## Nice-to-Have Skills</p><p>&#xa0;</p><p>* Experience researching AI-enabled products, assistants, automation, or emerging-technology adoption.</p><p>* Experience researching trust, validation behavior, user reliance, adoption barriers, or rollout readiness for AI-enabled experiences.</p><p>* Experience with employee experience, IT service management, self-service support, or digital workplace tools.</p><p>* Experience applying or evolving a jobs-to-be-done framework across multiple product or service areas.</p><p>* Track record of research influencing enterprise-tooling, AI-adoption, or service-experience decisions.</p><p>* Ability to connect individual studies to an ongoing strategic research framework.</p><p>* History of translating complex findings into actions that improve self-service, reduce confusion, or streamline workflows.</p><p>* Experience partnering with teams through launch and measurement rather than ending involvement at research delivery.</p> <p>## Required Tools &amp; Platforms</p><p>&#xa0;</p><p>* Common research platforms for participant recruitment and study management.</p><p>* Platforms supporting moderated and unmoderated research.</p><p>* Survey and quantitative research tools.</p><p>* Research synthesis tools.</p><p>* Research repositories and documentation systems.</p><p>* Collaboration and documentation platforms used to maintain traceable research artifacts, findings, and decisions.</p><p>&#xa0;</p><p>## Location, Time &amp; Engagement</p><p>&#xa0;</p><p>* Remote contract engagement.</p><p>* Candidates must be based in an approved LATAM location, excluding Mexico.</p><p>* Preference for availability aligned with Central Time working hours.</p><p>* Full-time allocation of approximately 40 hours per week.</p><p>* Current engagement end date: March 31, 2027.</p><p>&#xa0;</p>